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The companies are merging Mformation's mobile device management technology with Admoc's customer management suite.
Mformation Technologies and Amdocs have announced a partnership to provide mobile device support.
"As per the partnership, Mformation technology is now integrated with Amdocs CES customer management solutions so that mobile providers can speed up support call resolution and lower the costs," writes TMCnet's Calvin Azuri.
"[With] mobile devices and services becoming increasingly complex, providing profitable quality support for mobile customers has become a growing pain point for mobile operators," Azuri writes. "With the combination of Mformation’s mobile device management technology with Amdocs’ leading customer management suite a new support solution for customer-care organizations within mobile operators will be created."
Click on the following to read the TMCnet article: Mformation and Amdocs Collaborate for Industry's First Integrated Mobile Device Customer Care Solution
This article was originally published on April 5, 2010
