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Oracle Intros Social Services Suite with Policy Automation, CRM Software

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The new suite is designed to provide social services agencies with a complete, open and integrated platform for eligibility and case management.

Oracle has introduced a new Social Services Suite for social services agencies, incorporating updated versions of Siebel CRM 8.2 for Public Sector and Oracle Policy Automation 10.

"Oracle says that the Social Services Suite provides public sector organizations with 'a complete, open and integrated platform for eligibility and case management in order to simplify eligibility determination increase caseworker efficiency and improve program effectiveness,'" writes MyCustomer.com's Neil Davey.

"Siebel CRM Public Sector 8.2, the second Siebel CRM update for the public sector in just over a year through the 'Applications Unlimited' program, includes new features for automated eligibility determination, benefits management, appeals, service providers and child welfare assessments," Davey writes.

Click on the following to read the MyCustomer.com article: Oracle unveils Social Services Suite

This article was originally published on April 6, 2010
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