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An eCRM Wish List

By EnterpriseAppsToday.com Staff     Feedback

A recent web forum discussion involved possible eCRM solutions.

A recent discussion on E-Commerce Guide's EC Talk involved possible eCRM solutions.

BR posed the original list of needs: "I am working on eCRM solutions for my company and am looking for recommendations on providers of the following technology:

       *Search Engine
       *Live Help
       *E-mail management
       *News feeds/content management
       *Multi-language support

I am particularly interested in which technologies are being used currently by successful companies with a strong web presence. If you have insight please provide, including the name of the company so that I can visit the website."

Here are some suggestions the list members produced:

RR offered the first recommendation:
"Look at eDirect.com. They are the best at email managing."

JR had some helpful insight:
"It is interesting how you categorize them neatly like you did. So some providers only provide one or more of these solutions I guess. E-loyalty provides a good live help. I am not sure if they target one market segment only...but the technology is there...check it out and tell me what you think please."

More suggestions followed:

E: "I am an eCRM recruitment consultant. From what I have noticed on the market, the 2 best eCRM products are ATG Dynamo (Java based) www.atg.com and siebel seems to be a good runner up."

GS: "Check out the following: www.talisma.com and www.reuters.com for the solutions. Also check out screamingmedia.com and isyndicate.com for content."

DH: "For live online help...see www.humanclick.com which was just purchased by www.livepersoncom"

SC: "At AbleCommerce our main focus is shopping cart and auction building software but we have just rolled out a customer service package called iCommunicate. Check us out at www.ablecommerce.com. On the homepage go to services and click on iCommunicate. The system enables your site with incident management, email tracking, live one on one chat, and searchable knowledge base builder."

MP: www.groopz.com

AL: chimed in with this final recommendation: "I have not seen anyone mention E.piphany in response to BR's inquiry about CRM solutions. A client of mine is considering them right now. I attended a customer forum of theirs in NYC recently. The product, which is used by Amazon.com most notably, appears to be quite powerful. Two Amazon people made a presentation at the forum; their segment was easily the highlight of the afternoon (not counting the free buffet of course).

Here's the link: http://www.epiphany.com/"

Orignally appeared at E-Commerce Guide

This article was originally published on January 2, 2001
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