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The new scalable application combines an account management database with an integrated suite of pre-built applications including sales force automation, marketing campaign automation, customer service, contact management, and help desk initiatives.
Customer relationship management (CRM) software company Commence Corporation has released its newest solution — Commence RM — which builds upon the technology of Commence2000.Commence RM is a customizable CRM solution that combines an account management database with an integrated suite of pre-built applications including sales force automation, marketing campaign automation, customer service, contact management, and help desk initiatives. The unified database can be leveraged for managing customer interactions, resulting in personalized service.
"In developing Commence RM, we recognized the growing need for small- to mid-sized businesses) to embrace CRM solutions in order to be customer-centric across the entire organization, and maintain a competitive edge," explained Larry Caretsky, President and CEO of Commence Corporation. "Commence RM offers a powerful yet affordable solution for companies to seamlessly access and exchange information, while enhancing productivity and customer service." "The Commence RM application suite is easy-to-use and deploy, offering features and functionality that are traditionally found in more costly, high-end products," continued Mr. Caretsky. "The solution's low-cost implementation and ownership make it an attractive alternative for small- to mid-sized businesses."
Priced at $695 per user license, Commence RM offers enhanced workgroup performance and a flexible interface that creates new views, providing a digital dashboard of information. Other robust features allow for more complete and comprehensive integration with e-mail (including attachments), Microsoft Office and third party applications, as well as direct Web integration from within Commence.
Headquartered in Oakhurst, NJ, Commence Corporation supplies e-business and CRM software applications designed to provide small- to medium-sized businesses with flexible solutions.
This article was originally published on August 13, 2001
