MOUNTAIN VIEW, CA–HearMe, a developer of next generation VoIP application technologies, has announced the interoperability of its HearMe CRM VoIP (Voice over Internet Protocol) application technologies with the Cisco Systems’ customer contact software platform delivering IP-based voice capabilities to market.…
SQUAW VALLEY, CA–Cap Gemini Ernst & Young (CGE&Y), a management and IT consulting firm, has announced the results of a major study regarding customer relationship management solutions and strategies. The company says the survey, administered to senior marketing, sales and…
PLEASANTON, CA–eConvergent, a Business Solution Provider (BSP) for electronic Customer Relationship Management (eCRM), has announced an alliance with eFORTIFY, eCRM Channel Consultants, a division of Information Management Associates, Inc (IMA). They say the partnership, will provide companies with best-of-breed eCRM…
VIENNA, VA–MicroStrategy Incorporated, a provider of business intelligence software, has announced the general availability of MicroStrategy CRM Applications, a suite of three products for analytical CRM and marketing automation. The company says these products will empower companies to build valuable…
SAN JOSE, CA–netFuturi, Inc. has announced the launch of what they call a revolutionary web-based software service. The company says this will provide virtually instant CRM for small and medium sized businesses. The privately-held netFuturi says their suite of products…
ALEXANDRIA, VA–CustomerLinx Corp., a knowledge-based customer relationship management specialist, say they have been chosen by Paradigm Direct, a player in the marketing services space, to build and deliver integrated customer care service solutions for Fortune 1000 companies. According to the…
BOSTON– Xchange, Inc., who say they specialize in turning customer relationships into profits, and Cap Gemini Ernst & Young, a management consulting and IT services firm, have announced an alliance to provide businesses with total CRM solutions. The company says…
SAN FRANCISCO & KANSAS CITY, MO–salesforce.com, a deliverer of enterprise applications as online services, has announced an alliance with wireless carrier Sprint PCS. salesforce says the alliance will provide its online customer relationship management suite as part of the Sprint…
CHAPEL HILL, NC–In a report released by Best Practices, LLC, it was found that leading companies craft sophisticated IT strategies to provide enhanced customer service and that organizations that ignore IT’s escalating role in customer relationship management allow competitors to…
HACKENSACK, NJ–GoAmerica, Inc., a nationwide wireless data and Internet services provider and salesforce.com, a deliverer of enterprise applications and online services, have announced they will team to provide wireless access to salesforce.com’s customer relationship management services. The companies say the…