SANTA ANA, CA–The 11th Annual Call Center & CRM Solutions Conference & Exposition, taking place in Dallas January 22-25, will have a former U.S. senator and presidential candidate as its keynote speaker. According to Advanstar Communications, producer of the event,…
ANDOVER, MA–What is being billed as “the largest CRM event in the world” will take place at McCormick Place in Chicago February 13th through the 15th, 2001. DCI, a producer of information technology conferences, trade shows and expositions, is hosting…
BALTIMORE & TORONTO–SITEL Corporation, a contact center firm supporting CRM solutions, says they are opening two new contact centers to further their North American expansion, in Montreal, Quebec and St. Catharines, Ontario. They’re expected to open in January 2001 and…
PRINCETON, NJ–Thanks to competition and deregulation, energy companies are increasingly using electronic billing as a way to attract and hold on to customers. According to a white paper published by Montgomery Research, Ronald W. Averett, president and COO of Princeton…
CHICAGO–If you’re seeking to invest in CRM software in the new year, a recently completed study says you should look at the vendor’s ability to integrate customer service applications across multiple communication channels and customer touch points. Doculabs, an independent…
BALTIMORE & MUMBAI, INDIA–SITEL Corporation, a contact center firm supporting CRM solutions, and Tata International, part of India’s Tata Group say they have completed their 50/50 joint venture that was announced in September 2000. The agreement was subject to corporate…
SAN JOSE, CA–As more companies set up Web-enabled systems to interact with their customers, CRM services have become more important. This, according to Dataquest Inc., a division of the Gartner Group. Dataquest sees the CRM services market reaching $19.9 billion…
LEXINGTON, MA–Nextera Enterprises Inc., a management consulting firm, unveiled a Customer Relationship Management (CRM) initiative they say will “integrate its deep competencies in market and channel strategy and human capital management with cutting-edge technology solutions to address the business world’s…
GOLDEN, CO– Invensys CRM, a provider of customer relationship management solutions, has announced the release of an enhanced suite of CRM applications they say will help business-to-business enterprises shorten the sales cycle and maximize results. The company says the integrated…
TORONTO, CANADA & CHICAGO, IL–Delano Technology Corporation, a provider of interaction-based CRM solutions, and Braun Consulting, Inc., a professional services firm offering customer-focused business solutions, have announced an alliance to jointly deliver customer intelligence solutions. Braun says it will also…