Microsoft announced Monday two new releases from its business-management unit, targeted at medium-sized businesses, as the launch of its much-antici pated customer relationship management (CRM) product nears. Microsoft Business Solutions released Axapta 3.0, a suite of online business productivity applications,…
Internet business software maker PeopleSoft looked to inject some new life into its sales with the release of new homeland security products and an international mid-market sales program. The Pleasanton, Calif.-based firm Monday took the wraps off its PeopleSoft PASS…
Viisage Technology , a Littleton, Mass., maker of face-recognition technology and identification systems, has tapped the former COO of Art Technology Group for its top jobs. Bernard Bailey take over as president and CEO next month. Chairman Denis Berube, has…
This is the final installment of a three-part series on what CRM is quickly evolving into: EAI and business process management (BPM). In parts one and two we examined the overall trend and discussed EAI. In this column, we’ll look…
This is the second installment of a three-part series on what CRM is quickly evolving to be: EAI and business process management (BPM). In part one, we looked at the trend in broad terms. Here, we’ll look at EAI in…
Art Technology Group will release Japanese-language versions of its customer relationship management software as part of a push in the island nation. The new offering, to be released next month, follows a deals in the country with with: Asahi, a…
Your reactions to my recent trilogy about the death of the CRM software fad were voluminous. The recurring question was this: “If the CRM-as-software fad is dead, what’s next?” In review of the current customer landscape, I’d say CRM is…
I haven’t talked about the technology aspect of personalization yet. Having had some high-profile clients, and having worked for some high-profile companies, my voice mail is flooded with tech vendors trying to sell me their wares. Over the last few…
PeopleSoft, Inc. and Agile Software Thursday said they have formed an alliance to supply a comprehensive solution for product life cycle management. The deal puts Pleasanton, Calif.-based PeopleSoft’s Supply Chain Management (SCM) and Customer Relationship Management (CRM) solutions smack in…
170 Systems, a Cambridge, Mass., maker of business process management software, has raised $14 million in first-round financing for expansion and sales and marketing initiatives. The backing cames from Boston-based Polaris Venture Partners. Because of its support, three of the…
