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News: March 2001

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for March 2001

Andersen Study Says CRM is More Important This Year

An increasing number of companies are placing more emphasis on customer relationship management this year as compared to last year.

New ChatSpace Release Offers Multi-Language, Multi-Device Communities

Community Server 2.1 Intelligent Access System (IAS) allows users to chat unencumbered by platform contingencies and language barriers, …

KnightRidder.com OutSmarts the Competition with a SmartSales Solution

The local information and services network has chosen OutSmart to provide increased CRM functionality.

You Talkin' to Me? Global Beach and Dejima Partner to Develop Natural Language CRM Interfaces

The alliance hopes to create enhanced user experiences for software, CRM and in-car telematic systems.

Participate.com Acquires Neodesic

Participate.com is combining Neodesic's knowledge-management software with its community-management software to form a Community Knowledge …

Making the Business Case

Customer relationship specialist, Arthur O'Connor, presents his three favorite handcrafted offerings to help you make the CRM and eCRM …

1,000 Live People Can't Be Wrong

LivePerson registers 1,000 paying customers for its HumanClick eCRM product line since the January 2001 launch.

IntraNet Solutions Speaks Natural Language

IntraNet Solutions will co-market LexiQuest's natural language search technology with its Xpedio Content Management system. The technology …

Successful E-business? Few Have Achieved It, But Everyone Can

The dot-coms have showed that to achieve 'success' in the online retail world only two things really matter: managing customers properly and …

Why Wait? Convergys Strikes Alliance RightNow

Convergys licenses RightNow's patent-pending Web-based knowledge management to enhance customer experience even further.

Knowledge Impact's CRM Bet Pays

The 20-year-old Wayland, Mass., company that provides IT training for businesses gambled on a Web transformation in 1999. Now that gamble …

Clicks' Customer Service Not Cutting It with Consumers

The leading reason for customers' dissatisfaction with online customer service is non-integrated product inventory--the result of the …

Are Your Customers Getting the Service They Deserve?

An easy-to-use automated information system can provide a free service to your customers while at the same time attracting new and repeat …

McAfee.com Deploys eGain Software to Speed and Improve Online Customer Service

In response to an increasing amount of traffic, McAfee.com will begin deploying eGain Communications Corp.'s eGain software to speed and …

GE Global eXchange, 2Way Form Alliance

Firms aim to provide software solution to allow companies to integrate online customer, partner and employee feedback into enterprise …

Vignette Streamlines Partner Interaction

The e-business application provider has launched the Virtual Global Marketplace, which allows users online access to experts, advice and …

The Power of Three: Oracle Partners with Cisco and EMC

Oracle chooses two hardware partners in an effort to create more complete eCRM solutions.

What is Best for Your Customers?

Six steps to ensure that customer service is a priority for your company, regardless of what business you are in.

In Any Language, Banter Means Customer Care

The newest release of Banter's Relationship Modeling Engine brings multiple language support.

To CRM or eCRM?

A recent study analyzes how organizations are approaching their customer-centric initiatives with respect to traditional business and …