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News: April 2001

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for April 2001

Cognos and lebensart technology Cater to Hospitality Industry

Cognos, a leader in business intelligence, and Arizona-based lebensart technology to deliver ASP-based customer centric solutions which …

The Latest Gossip on Vignette and E! Online

The content management supplier and the entertainment news and celebrity gossip Web site take starring roles.

E-Mail Drops the Ball as a Customer Service Tool

Poor e-mail customer service is driving up the costs of customer service for companies and is alienating customers, according to research by …

eSupportNow Brings its eSP Platform to FairMarket

The implementation of a hosted e-mail response solution provided by eSupportNow's eSP Platform will allow for a centralized and prioritized …

The ABCs of CRM: One Size Does Not Fit All

Numerous factors go into a successful corporate deployment of a customer relationship management suite of applications, according to newest …

A Chat with a Virtual Customer Service Rep

How far are we from bots that are absolutely indistinguishable from human sales clerks?

Cross-Channel CRM Continuity

Some common mistakes that businesses make when their customer service isn't integrated across all channels and how to avoid them.

Questions for Drew Bartkiewicz, Broadvision, Inc.

The VP with the company's industry solutions group talks about his checklist for return sales with e-commerce plays.

Sun and PeopleSoft Partner on CRM

Sun Microsystems and PeopleSoft have announced a strategic alliance to deliver scalable, Internet-ready CRM solutions targeted at the …

CRM Helper

Quaero CM Advisor™, a three-week campaign management software selection service, enables marketing and technology executives to make …

Onyx Debuts New Platform

New XML-based application server speeds deployment of CRM solutions.

Oracle's Innovation Allows for Global CRM in 90 Days

In a press conference titled, "Winning the War on Complexity" Oracle's Larry Ellison outlined the needs for infrastructure …

Financial Institutions Bank on eCRM Solutions from eSupportNow

eSupportNow's Retail Banking Solutions will enable retail financial institutions to establish, maintain and maximize long-term profitable …

In Depth: Customer Service and the Cone of Silence

Just one awful e-commerce experience can thoroughly poison those who don't yet have a computer and have never personally executed an …

Jeff McDermott Addresses Venture Capitalists

CustomerLinx Corp. president and CEO speaks at annual Harvard Business School Club of Atlanta New Economy Conference

Know Your Customers

Determining the unique path that every visitor takes to your door will help you to continually refine your marketing programs to target the …

BEA Teams with Peppers and Rogers Group for CRM Strategy Workshop

The five-day executive-level program is designed to assist BEA customers in jumpstarting their customer relationship management objectives.

Onyx, AvantGo Ally On Mobile CRM

Two well-known players in the mobile information sector Monday announced an alliance to tap into the growing mobile customer relationship …

Microsoft Reports Revenues, Focuses on CRM

According to Microsoft CFO John Connors, the results were strong across all businesses and came in a little better than company executives …

NetLedger Moves Beyond Accounting

New NetLedger 1 System offers one integrated application with accounting, payroll, online bill paying, Web store, CRM, HR and customer …