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News: May 2001

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for May 2001

Interactive Services

Provided they are correctly handled, online communities can draw customers, enhance a site's profits and drive e-commerce.

Corechange Picks President

The Boston maker of software that helps business share online information with employees, customers and suppliers, elevates its COO/CFO.

Michaels New CFO at CustomerLinx

Assignment is to guide CRM firm through future growth.

Experian´┐Ż Launches TruvueSM

The worldwide information solutions company releases its own customer data integration system.

Neuroweb Forms e-CRM Alliance With ATG

Malaysian e-business consulting firm confident that alliance will drive 35-45 percent of revenues this year despite slowing economy.

Sitara Networks To Set Up Regional Service Support Center

QoS networking products provider appoints customer/technical support veteran to head Singapore-based service center.

How to Pick and Use the Right Metrics for CRM, Part II

eCRM expert Arthur O'Connor concludes his discussion on measuring the economic return of CRM implementation.

Most CRM Projects Remain in Planning Phase

CRM has moved from concept to reality, but market maturity is still pretty far away, according to a study by The Data Warehousing Institute …

It Takes a Community

Compaq adds a community support forum to take advantage of the interactive nature of the Internet.

Unisa to offer Practical CRM Instruction

The University of South Africa(Unisa) has partnered with FrontRange Solutions to introduce students to the discipline of CRM.

CRM Spending Skyrockets

E-businesses' push to connect more effectively with their customers will continue to drive robust spending on customer relationship …

Stream Promotes Executive

The Canton, Mass., provider of call center outsourcing services, elevates a member of its management team to senior v.p. of North American …

Participation Has Rewards

Best Practices, LLC is offering free white papers from its Customer Relationship Management (CRM) research for prospective sponsors of the …

Get Personal With Your Customers

You can increase sales by making it easier for your customers to buy from you, and one of the most effective ways to do this is by …

New CFO Named Before Kana/Broadbase Merger

In anticipation of a Kana and Broadbase Software merger, Brett White will be handling the number crunching for the combined company.

Online edu-Incentives

According to Eduventures.com, offering free Web-based education can drive online sales -- they maintain that education is never out of …

TeaLeaf Looks into the Future with New CEO

TealLeaf Asks Jeeves for their former executive vice president, Frank Vaculin.

Points for Loyalty

Why rely on some rewards portal when you can start your own incentive program for loyal customers?

PeopleSoft and Lotus Share Their Knowledge Products

Deal spreads the wealth of Lotus' Knowledge Management products with PeopleSoft's Enterprise Service Automation (ESA).

Get an A in eCRM

With the addition of a new certificate program for the Fall, the "e" in eCRM could stand for "education" at Cal State Fullerton.