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News: July 2001

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for July 2001

BroadVision Personalizes Opodo

Opodo, the site formerly known as Online Travel Portal Limited, will use BroadVision® e-business applications, such as BroadVision …

Nintendo Plays with Infinium

Interactive entertainment company Nintendo of America, Inc. has selected the CRM solution from Infinium to drive its Retail Marketing …

eGain Takes Call Centers to the Next Level

E3 -- eGain eService Enterprise -- is a tool for phone-based call centers to enhance productivity and evolve into multi-channel …

A Little CRM a Day Keeps the Liquidator Away

Pets.com: Gone to the big kennel in the sky. Priceline.com: Hung out to dry. The list goes on. Don't want your name on it? Then embrace CRM. …

Customer Retention Can Be Fun

TruePoints launches turnkey marketing tools designed for customization and integration with a brand's existing online and offline efforts …

Outtask Acquires Aspen's ASP Hosting Division

Aspen customers gain access to integration and suites of software as a service at a predictable price.

Channeling for Choice in the 21st Century: Delivering Superior Service to Multiple Touchpoints

CRM technology is only an enabler. The biggest challenge for companies in the New Economy is to foster a customer service culture across the …

CustomerLink Drives Toward SoCal Auto Industry Market

If you live in Southern California and you recently received a "thank you" note from your automotive repair shop, CustomerLink may have had …

CRM Sector Will Survive Software Spending Slowdown

Total CRM software application revenues will increase from $9.4 billion worldwide by the end of 2001, to approximately $30.6 billion in …

Netopia Extends Web Platform With eCare

New application allows for live, online customer support over any type of Internet connection.

Daleen Down with OPP

Daleen Technologies joins the Oracle Partner Program, integrating its comprehensive billing functionalities with the CRM applications of the …

Manugistics Finalizes SpaceWorks Purchase

Supply chain management firm will integrate SpaceWorks' order transaction engine with its own products.

Marketing Firm Starts Pay-for-Performance Plan

e-centives promises clients will pay only when their campaigns succeed.

NetGenesis Posts Poor Q2, Cuts More Jobs

Prodded by poor Q2 results, the Cambridge CRM software maker will lay off 43 employees, or 19 percent of its staff. It's the second round of …

Xchange Names CEO

The Boston CRM software firm taps a 20-year industry vet to lead its daily operations.

Sprint Calls on ICT GROUP

The global communications company signs a 4-year deal with ICT GROUP for contact center assistance.

New Thinking about Customer Value Metrics, Part II

eCRM expert Arthur O'Connor concludes his series on evaluating and measuring customer lifetime value (CLV).

Delta Brings Contact Center to Santiago

Delta Air Lines has introduced its Santiago, Chile-based Latin America Contact Center (LACC) that will allow for reservations calls from …

Sodexho Tests Cell Phone Checkout at Texas Cafe

Using 2Scoot's back-end technology, customers point phones at register and are automatically billed.

Eight Secrets for Successful e-Service

According to a white paper titled, "The Insider's Guide to Customer Service on the Web," companies that don't develop effective customer …