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News: August 2001

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for August 2001

E.piphany Added to EDS Alliances

The E.piphany E.5 system will represent EDS's integrated CRM service offerings, chosen for its high functionality.

Escher Group Opens U.K. HQ

The Cambridge, Mass., provider of peer-to-peer messaging and data management software for post offices expands to accommodate a beefed-up …

Guaranteed CRM

The SalesLogix QuickStart Guarantee: Your SalesLogix CRM system will be fully implemented at the stated QuickStart price, in accordance with …

KANA Gets In The Know With New CIO

Technology industry veteran Tanya Dins is expected to have all the answers at Menlo Park, Calif.-based customer relationship …

Vitria Extends Octopus' Meta Applications Reach

Partnership takes advantage of the BusinessWare platform and drag-and-drop interface to make one sterling CRM tool.

Dow Jones Newswires Deploys salesforce.com

The financial news provider will standardize its North American sales and customer support operations on salesforce.com's online CRM service.

Automatic Broadband Service Tester

NetFlare automatically checks ISP services, and presents the test results in a Web screen visible to both consumer and help desk …

Manning Gets Pivotal Role

Bo Manning, formerly of Roundarch, joins Vancouver-based Pivotal Corporation as president and CEO.

CRM: Do You Know What Your Customers Experience?

Before you sign off on that million-dollar customer relationship management (CRM) project, I recommend testing your company's customer …

PeopleSoft Completes Cohera Acquisition

Cash deal adds catalog management and content integration software to Pleasanton, Calif.-based company's CRM platform.

MuchoInfo: Best-of-Breed Business Intelligence Solution

MuchoInfo, a top-notch business intelligence solution, has been one of the industry's best-kept secrets. Until now.

Fujitsu Picks Malaysia As Regional Hub For InfraCare Service

The global service will support end users in more than 100 countries, provide Fujitsu customers with single point of contact on all matters …

Multi-channel CRM Infrastructure for a 360-degree Customer View

A complete perspective of customers is critical to unlocking the full potential of CRM systems, and requires diligent planning and execution …

PeopleSoft Scores $10 Million IRS Contract

Pleasanton, Calif.-based company says its PeopleSoft 8 CRM platform is just the thing the government needed to upgrade its 35-year-old …

Three Benefits Every Customer Wants from You

Every customer looks for three special benefits when they do business with you. They may not specifically ask for these benefits, but …

When Your Customers Succeed, So Do You

Knowing what your customers want is crucial. It allows you to deliver what they want. Will your customers succeed in receiving the benefits …

Weeding Out the Right CRM Solution

Astute Solutions has added The Toro Company, specialists in lawn care and landscaping, and Gage Customer Service to its client roster with …

ABN AMRO Adopts Integrated Multichannel Approach For Customer Care

Customer Contact Center in Singapore to better serve growing number of local customers with US$570,000 implementation of ITApps' …

Interface, Solution 6 in Software Resale Alliance

Under the terms of the partnership deal, Solution 6 Group would be able to resell InterAction to current and future CMS OPEN customers.

Risky Business

Arthur O'Connor takes a look at the hyper-competitive, ever-changing global economy, where playing it safe with CRM initiatives may be the …