News: October 2001

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for October 2001

Banter's QuickStart program was designed to install Banter Self Help in less than 15 days, enabling an automatic reply function on Web sites.

A face-off between privacy advocates and mass marketers is expected to come to a head at upcoming content networking event in San Jose.

If you're serious about implementing a CRM strategy, you'll have to take Arthur O'Connor's three-point pledge. This article discusses the …

The natural language processing provider unveiled its new Language Enabling Application Platform (LEAP) — a customizable …

The two will combine to tackle the nascent e-mail change of address space.

As we become more experienced online, the tendency to opt out increases and to opt in decreases. Pity the new marketer on the block trying …

Moving away from maintaining its NetLedger brand, Oracle Small Business Suite adds new capabilities including Sales Force Automation and …

A Boston-based hospital group realizes that patients are customers too. They successfully implemented technology designed to eliminate …

The Cambridge, Mass., maker of of software allowing users to pose questions in plain English, expands its relationship with the Dayton, …

The Chicago maker of data mining software buys the Cambridge, Mass., maker of customer relationship management software in an all stock …

CRM firm to add digital archiving and retrieval to DOC1 customer communications management suite.

The two early adopters of the Microsoft® .NET My Services program will collaborate on a number of .NET initiatives and have already …

Analyzing data isn't difficult. Just ask Mr. Troutman, Dev's seventh-grade gym teacher.

Australia's leading wholesaler of grocery, general merchandise, liquor and tobacco, Metcash Trading Limited Australasia, has chosen Blue …

Vendors of business intelligence applications stand to gain a sizable share of the European corporate wallet in the coming years, …

Corporate networking provider, consulting services firm join forces to deliver CRM solution designed to help enterprises increase …

Company after company seems to be reacting to hard times by squeezing its customers and ignoring the synergy that's always linked …

New tool acts as an invaluable CRM agent as it checks for shopping cart and transaction failures.

The Silicon Valley-based company's suite of enterprise self-service applications will be used to standardize the City of Chicago's …

New tracking and reporting service helps Interliant's hosted Domino customers while management solution provides software for MIT …