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News: November 2001

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for November 2001

Win Some, Lose Some: Gains and Losses in Customer Service

The battle for acceptable levels of service between consumers and companies is a long and never-ending one.

Kana Secures Additional Cash

The maker of customer relationship management software with a major presence in Manchester, N.H., raises $55 million in financing.

Asked and Answered

Getting customers involved through interactive elements is an effective method for cultivating relationships while also garnering critical …

Oracle's 11i Picking Up After a Slow Start

Oracle's 11i E-Business Suite has taken awhile to gel with prospective customers but it's finally starting to gain popularity.

Gazelle Gets Green

The Newton, Mass., provider of customer relationship management software for restaurants, has raised $3.25 million in VC financing.

Unisys Partners With J.D. Edwards

The two firms ally to deliver collaborative commerce applications for Microsoft and Intel-based systems.

The Only Way Is Up

A new Aberdeen Group report predicts that CRM revenues will increase at a compound annual growth rate (CAGR) of 19.9 percent over the next …

Taking the Pledge for CRM Success, Part III

In this final installment of an open letter to executives who are struggling with CRM implementation, Arthur O'Connor outlines the third …

Personify, Angara Merge, Land Funds

The two firms look to become one source for automated ad targeting.

USA Today Chooses Salesforce.com For CRM

Salesforce.com adds another media customer as one of the nation largest newspapers deploys its online Customer Relationship Management …

CRM Crystal Ball

"Top CRM Trends for 2002" outlines what Braun Consulting believes are the 11 most important elements based on the current economic …

Customer Relationship Management Goes Mobile

It's all about making the most of customer data. Losing the wires could add efficiency. Our analysis will help you begin to assess your …

CRM Gets Lift from Financial Sector

Investment in customer relationship management technologies by retail financial institutions will drive healthy growth of these tools …

How Salespeople Can Improve Value

My last column solicited suggestions for a new data analytics acronym. I got enthusiastic responses. One was suggested by …

See and Say CRM

Eyretel, a supplier of customer contact recording and analysis solutions, has applied its expertise to call centers with a product that …

Applix Seeks Customers in Asia

The Westborough, Mass., CRM software maker releases versions of its product in Japanese, Korean and Chinese to serve companies that are …

Microsoft Recognizes Outtask

Alexandria, Va.-based ASP receives Great Plains ASP Momentum Award.

Avoiding the Lime Green Mistake

Andrea Maywhort of Truis Corporation discusses the different, but equally important, aspects of customer intelligence and customer data, and …

E-Tailers Try to Master the Customer Service Thing

Thirty-five percent of all Americans report being very satisfied with their online holiday shopping experience, which is better than years …

Some Cable Customers Left In the Dark

Despite actions by many of the nation's top cable providers, some consumer's aren't getting word of the many changes affecting the industry …