News: December 2001

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for December 2001

The global customer relationship solution provider has announced the new members of its "Customer Advisory Committee" for 2001-2002, …

NetLedger leverages the power of the ASP model to add several features and enhancements to the Oracle Small Business Suite just 6 weeks …

The Chicago-based CRM provider unleashes Clementine 6.5 -- a new and improved, enterprise-strength, interactive data mining workbench.

UPS, matching a similar service from FedEx, unveils technology that lets merchants send an e-mail shipping label directly to customers who …

Arthur O'Connor explains the second lesson -- new technology should only be implemented if it will improve business processes.

Attracted by promises of speed, reach, and significant savings, businesses and corporations are increasingly turning Web-wards to collect …

Community banks continue to invest in technological tools and applications that provide value to customers and increase operational …

CustomerAsset gets US$2 million from US$45 million Jumpstartup Venture Fund, which makes its first investment in the CRM sector.

E-tailers should use e-mail as a means of engendering customer loyalty instead of bringing about consumer annoyance.

Results of PwC Consulting's Multi-Channel Value Quantification survey indicate that many companies are unsure of what consumers really want, …

"Creating a CRM Vision" from Gartner indicates that companies who aim to be successful in CRM must adopt an image of what a customer-centric …

Marketing is not just about getting an order, it's about getting a customer and keeping them.

Richard M. Hochhauser will succeed Larry Franklin as chief executive officer, assuming the position April 1, 2002. Franklin, who has been …

New NativeMinds Inc. technology will allow virtual reps to interpret and respond accurately to context-sensitive questions.

One of the most overlooked aspects of any CRM strategy is the people on each end of the equation.

A survey of marketing executives found technology companies spent too much time on brand awareness, and too little on CRM.

Korea's National Tourism Organization to deploy SpeechWorks natural language speech solution to enable easy retrieval of information such as …

Frequent-flier and traveler loyalty programs have been rousing successes in engendering brand loyalty, but how will they perform in a …

The Spirits And Wine Group will power its Tequila Don Julio brand with an opt-in sweepstakes promotion from CentrPort, Inc. The intent …

Called a "plan, implement and run" offering, the solution is designed to help accelerate and reduce the risk of CRM deployment at …