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News: March 2002

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for March 2002

Going Guerilla with CRM

Think CRM has to encompass your entire enterprise? In an ideal world, the answer might be yes, but in the real world that's not always the …

ADS Closes ASP Subsidiary

The Quincy, Mass., IT consultant and systems integrator for the financial service firms, shutters EarningsInsights, a provider of CRM …

CyberRep Promotes Two

Charley assumes post as CIO, Stowell named as VP of client relations.

net.com Follows KANA's eCRM Model

The company's netShare Knowledge Base software goes self-service with a customer relationship management twist.

Customer Service is Key to Travelers

The travel industry is going to have to step up its customer service efforts to regain consumer trust, according to a survey from Jupiter …

Onyx Unveils Partner Portal 3.0

Onyx makes its Onyx Partner Portal 3.0 generally available.

CFO Exits Salesforce.com

UPDATE: The chief executive of the online CRM company says (hint, hint) that a replacement is being sought who has IPO experience.

Oracle Launches Development Center In China

After more than 10 years of continued presence in China, the time is right for Oracle to set up a center to help develop and support its …

Turning Customers Into Disciples

Viral marketing isn't just a consumer phenomenon. Your most passionate corporate customers can prove to be your company's infectious …

Study: Consumer Confidence in Internet Declines

Yahoo! and ACNielsen find a slight drop in consumer confidence in online media and commerce, but point to several promising trends.

Tipper Tie and Canada Post Get Honored

The companies receive CRM Excellence Awards from Gartner.

Personalization With No Budget, Part 1

Didn't get that budget you requested? Don't despair. There are ways you can achieve your goals without spending a lot of dough.

AvantGo Crafts Two Deals

The wireless software maker marks its progress by shoring up partnerships with E.piphany and Spacient.

Wake-Up Call To Call Agents

A customer's experience with a call agent can make or break the relationship between the customer and the company.

Pivotal Delivers to Bank

The Bankers Bank selects the Canadian-based CRM provider's contact center solutions.

PentaSafe Brings Self-Service to Password Management

One of the most time-consuming chores that help desks have to deal with is users who forget their passwords. PentaSafe this week announced a …

ATG Stamps CRM on Deutsche Post

The German online postal service deploys customer management solutions from the Mass.-based provider.

Virtumundo Sues List Sellers

The e-mail marketer and Web publisher is aiming to salvage its image by training its legal guns on the parties it blames for consumer …

Online Banking Not That 'Hot'

Singapore banks' customers prefer an ATM or talk to an office in a branch over Internet banking.

New CEO Gets Comfy At White Pajama

Michael Burkland takes over for the CRM software provider's co-founder Mansour Salame.