News: March 2002

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for March 2002

Think CRM has to encompass your entire enterprise? In an ideal world, the answer might be yes, but in the real world that's not always the …

The Quincy, Mass., IT consultant and systems integrator for the financial service firms, shutters EarningsInsights, a provider of CRM …

Charley assumes post as CIO, Stowell named as VP of client relations.

The company's netShare Knowledge Base software goes self-service with a customer relationship management twist.

The travel industry is going to have to step up its customer service efforts to regain consumer trust, according to a survey from Jupiter …

Onyx makes its Onyx Partner Portal 3.0 generally available.

UPDATE: The chief executive of the online CRM company says (hint, hint) that a replacement is being sought who has IPO experience.

After more than 10 years of continued presence in China, the time is right for Oracle to set up a center to help develop and support its …

Viral marketing isn't just a consumer phenomenon. Your most passionate corporate customers can prove to be your company's infectious …

Yahoo! and ACNielsen find a slight drop in consumer confidence in online media and commerce, but point to several promising trends.

The companies receive CRM Excellence Awards from Gartner.

Didn't get that budget you requested? Don't despair. There are ways you can achieve your goals without spending a lot of dough.

The wireless software maker marks its progress by shoring up partnerships with E.piphany and Spacient.

A customer's experience with a call agent can make or break the relationship between the customer and the company.

The Bankers Bank selects the Canadian-based CRM provider's contact center solutions.

One of the most time-consuming chores that help desks have to deal with is users who forget their passwords. PentaSafe this week announced a …

The German online postal service deploys customer management solutions from the Mass.-based provider.

The e-mail marketer and Web publisher is aiming to salvage its image by training its legal guns on the parties it blames for consumer …

Singapore banks' customers prefer an ATM or talk to an office in a branch over Internet banking.

Michael Burkland takes over for the CRM software provider's co-founder Mansour Salame.