News: April 2002

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for April 2002

The French telecommunications giant will use ATG's Enterprise Commerce and Portal Suite to sell mobile phones and service subscriptions.

Dejima Direct SFA uses natural language technology to provide real-time access to salesforce.com applications from any device — all you …

LivePerson launches a new product that lets e-tailers sell to customers through IM-type services and marketing/sales tools.

With new security threats emerging daily, the Providence, R.I., financial services giant expands its relationship with the Hopkinton, Mass., …

It's not enough to launch an e-store and wait for shoppers to empty your shelves. Once you've brought buyers in the door it takes effort to …

Proposed bill would require online advertisers and businesses to get user permission before sharing sensitive information with third parties.

In the first part of this two-part series, we looked at Corporate Schizophrenia -- the bizarre disease that causes companies to spend a …

The Cambridge, Mass., maker of business process management software raises first-round financing for expansion and sales and marketing.

So many sites have 'my' areas, whether they are as robust as a 'My Yahoo!' or as simple as a 'my account.' Regardless of its features, each …

Former EarthWeb CTO has 24 months to bring the government up to speed with Internet-tested e-security and e-commerce, but says people must …

If your company is considering an investment in Web technology, I feel your pain. It's a pretty difficult task to understand exactly what …

Island Data Express Response is an automated customer service solution that reduces your call center burden and can be used to cross-sell …

Asian Internet users are banking online in record numbers, but many banks are ignoring their best Internet banking customers, said IDC.

A long-dreamt-of customer data management tool appears to be gaining traction.

The SAP enterprise application outsourcing provider lands significant Round D funding, looks to grow market share and service offerings.

Dataquest found significant industry growth but a TDWI study revealed that almost three-quarters of companies have not yet deployed a CRM …

CRM agreement will help the league and 32 franchises really get inside the minds of its fan base.

I didn't plan to get a marketing lesson. I really just wanted a steak chalupa.

A new deal between PresenceWorks and AOL will bring presence capabilities to consumer Web sites and business applications alike

Why do businesses spend a fortune enticing people to become customers, then shun those same people once they are customers? The causes -- …