News: September 2002

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for September 2002

A couple weeks after rolling out a router offering for businesses, the Bell is making the same push for consumers.

UPDATE: IBM teams with Clear Technologies to offer CRM for the mid-market, but it will soon face stiff competition from Microsoft.

Bad timing seems to be derailing Senate debate over a controversial online privacy bill that would force companies to allow their online …

The California-based CRM ASP announces Upshot Alerts, a feature designed to notify sales executives of critical changes to accounts by …

The San Francisco-based CRM ASP — which has been enamored with the enterprise of late — will target small businesses and …

In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophesies?

The New York company's new Sales Edition automatically analyzes page visits, purchase patterns, shopping-cart content and other activity for …

If it's such an important aspect of any business, then why do reports abound with astronomical CRM failure rates? CRM expert Bruce McCracken …

New report says optical-networking vendors 'seem oblivious' to crucial management requirements.

The Boston maker of CRM software for the staffing industry raises a second round of financing.

The California-based maker of the Oracle Small Business Suite eyes the midrange market with NetCRM, targets Salesforce.com.

The Walldorf, Germany-based enterprise software giant announces new version of mySAP CRM, calls it the first fully portal-based product in …

The Web-native salesforce automation ASP announces the general availability of API based on Microsoft's .NET Framework.

In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophesies?

Companies work hard to land new customers and then work even harder to figure out how to keep down costs for servicing those customers. From …