News: April 2003

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for April 2003

When financial services provider Charles Schwab & Co. needed to create a high performance e-mail solution in order to send its clients …

Wacky stunts? Spammers in the slammer? Bounties on unscrupulous mass e-mailers? While the FTC listens, Congress talks tough.Spam Becomes …

The customer service ASP reports continued growth, touts benefits of its hosted, multi-channel support service.

More data at our disposal, less time to make sense of it. How to tell which measurements are critical. Part one of a series.

The Cambridge, Mass., search specialist intros new software to help companies improve their Web site customer service sections.

HitBox Business Integration services is designed to let users integrate historical information into a hosted data warehouse

It's 9 a.m. Do you know where your users are?

The Web-based sales force automation ASP announces offline version based on .NET framework and Microsoft SQL Server Desktop Edition, claims …

When a company grows rapidly through worldwide acquisition, tracking sales efforts can become difficult, especially if newly bought …

Follow along as Jack Aaronson goes through the steps making a well-intentioned multichannel marketing campaign fail.

The two form a strategic alliance bent on delivering end-to-end hosting for mission critical applications.

Online customer service has not met expectations, but projections of increased CRM spending through 2003 may aid the market — and …

When the numbers carry too much weight, they're counter-productive.

Radio broadcasts will wend their way into AOL's network to help promote the ISP's enhanced broadband service. Also, MLB.com is the ISP's …