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News: November 2003

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for November 2003

More Data Than Budget, Part 2

Little to no budget? Creative ways the impecunious marketer can get a handle on information and analytics.

Siebel Adds Customer Support Module to CRM OnDemand Suite

The module provides customers interaction tracking for Siebel CRM OnDemand--UpShot Edition.

RightNow Joins Anti-spam Coalition, Expands Global Operations

The Network Advertising Initiative's Email Service Provider Coalition aims to support legitimate marketers' fight against spam.

Pivotal Rejects Chinadotcom Bid

The CRM provider reiterates its preference for an all-cash offer from VC firm Oak Investment Partners.

SAP Gets to the Core of CRM

The software giant focuses on making customer relationship management software an integral part of small and midsize businesses. The goal is …

Salesnet's ASP CRM Now OEM?

Online CRM provider Salesnet unveiled its OEM Partner program and 'application syndication' strategy, which allows technology partners to …

Giving Good Customer Service During the 2003 Holiday Season

As e-commerce dives head first into the biggest shopping season of the year, retailers can expect more customers turning to online channels …

Oracle, PeopleSoft Slide on Fate of Takeover

UPDATE: Shares in both companies took a dip Tuesday as investors pondered whether Oracle may actually withdraw its PeopleSoft acquisition …

New Salesforce.com Lineup Targets On-Demand

The San Francisco-based firm eyes an expansion of its 'software- as-service model' into the more lucrative 'on-demand' space

With Salesnet, Increasing Sales Is a Piece of Cake

When Jubilations Cheesecakes needed a way to more efficiently track and maintain contact with its individual customers and sales leads, it …