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News: September 2010

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for September 2010

SugarCRM Courts OEMs, Plans iPhone, iPad CRM Apps

The open source CRM vendor plans an easier development environment and native mobile apps, but users will have to pay for them.

Verint Boosts Customer Interaction Analytics Portfolio

he company has announced its Impact 360 Text Analytics solution.

Improve CRM Records Search with SearchDummy Fields

Tips for Creating and using SearchDummy Fields for CRM records search.

Research: Hadoop Adoption and Usage Trends

Karmasphere survey results reveals insights into the speed of Hadoop adoption and usage trends.

OrcaEyes Adds Workforce Business Intelligence

SonarVision On Demand is a new addition to the company's workforce planning and analytics suite.

Salesforce.com Builds Out Service Cloud with Activa Live

The company's acquisition of the live chat provider increases its service automation components.

Jitterbit Integrates Enterprise Apps with Salesforce.com

The application and data integration specialist claims to make it easy for users to integrate apps with Salesforce's cloud CRM service.

Microsoft's Online Business Suite Gets a Dashboard

Microsoft adds improved management facilities to its online services suite for cloud computing customers.

SuccessFactors Announces Social Recruiting Solution

The new solutions expand the company's Business Execution (BizX) Suite

Sybase Announces Mobile Sales for SAP CRM for BlackBerry

The release extends the SAP Customer Relationship Management (CRM) application to BlackBerry users.

Customer Management Versus Employee Management

Clarification is needed about the difference between customer and employee social interactions.

VAR Launches MobileAccess for Dynamics CRM

The SaaS solution offers access to Microsoft Dynamics CRM from RIM, Windows Mobile, and Apple mobile devices.

Tablet Strategies Needed for Business Intelligence Apps

Sorry about this -- but since the Apple iPad has moved the tablet form factor to the forefront you now need to develop a strategy for tablet …

SAS Analytics Eases Health Care Reform

Health care providers can comply with the US health care bill by using SAS Analytics.

Business Intelligence Start-Ups Create Solutions for All Users

New business intelligence (BI) solutions offer access to data that individuals and small businesses can use. IT Professionals not required.

CEOs Weigh Web 2.0 CRM Benefits, Risks

A new survey reveals that U.S. companies lag behind most of the rest of the world in embracing social media and content-sharing tools …

Yellowfin Launches Business Intelligence App for iPad

The company's iPad application offers full access to its business intelligence (BI) solution.

4 Tips For Choosing a Small Business CRM

Choosing a basic and inexpensive CRM solution for your small business can be tempting but remember to plan for future growth and needs.

Microsoft Brings Cloud Application Services to Minnesota

The prairie state leads charge to private cloud, signs up for Microsoft-hosted unified communications and collaboration services.

How Optimized Appliances Changes Real Time Business Analytics

Highly optimized and integrated systems promise to deliver powerful and complex business analytics.