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News: November 2010

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for November 2010

7 Tips to Overcome CRM Obstacles

Experts discuss the main obstacles to successful CRM and how to overcome them.

SAP Steps-Up its Security Stance

Companies can set up web-based portals that lead into SAP software, giving would-be attackers a new route inside the systems.

Deal Navigator Available on Salesforce.com AppExchange 2

Mindjet Deal Navigator lets sales teams map opportunities and contact data within a single editable view.

A Little Forethought Makes a Lot of Difference in Business Intelligence Projects

With all of the advances in business intelligence and data analysis, a significant number of business decisions aren't based on data.

Innovation Through Social CRM

One potential use case for Social CRM that can provide high value to your organization is innovation.

Business Intelligence Drives Demand for IT Jobs

The demand for Business intelligence was one of seberal key drivers for IT jobs demand last month.

Choosing a CRM System is Not Easy

There are too many CRM systems to choose from.

Top Jobs in 2011: ERP Developers, Business Intelligence Analysts

This list of 11 jobs show increases in starting salaries and growing demand among employers.

The CRM Software Distortion Field

The first source of delusion is the fascination with features.

Oracle Customers Reveal Frustrations

A new report suggests customers with legacy applications have some big decisions to make about Oracle Fusion.

SAP Clarifies its Cloud Strategy

SAP has recently revealed its hybrid cloud and on-premises, mobile strategy.

SAP Must Pay Oracle $1.3 Billion, Jury Rules

The award is one of the largest ever in an intellectual property case.

HP Could Switch from Oracle CRM to Salesforce.com

The HP-Oracle feud may soon spill over into the CRM market, according to an analyst.

Data Mining Could Help Insurers Predict Longevity

A new predictive modeling system expands the use of traditional consumer-marketing data.

Salesforce.com Service Cloud 2 Integrates Social Media

Other features include integration with Salesforce Chatter.

SAP Plans Software for RIM Playbook Tablet

Mobile versions of SAP business software will be ready when the new tablet hiots the market next year.

10 Tips for Better CRM

Top Customer relationship management (CRM) Lessons from 2010.

SAS Sees Risks and Growth Potential in Asia

SAS highlights Asia as the fastest-growing region

Empowering Employees to Leverage Business Intelligence

Consider the tools and capabilities one need to become an effective and efficient BI HERO.

Zendesk Adds Twitter Streams to Help Desk Software

Zendesk for Twitter lets customer support agents navigate Twitter posts from within the Zendesk interface.