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News: January 2011

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for January 2011

IBM Adds Intelligence to Business Planning with Cognos Express Planner

IBM is launching a new analytics product called Cognos Express Planner.

Salesforce Launches Free Chatter.com Service, Plans Super Bowl Ads

Salesforce aims to take over the world with its new free enterprise social networking service, with help from will.i.am.

Tips for Using Social Media to Improve Customer Service

It is important to get the entire service mix right.

CRM Strategies for Financial Services

Financial service firms have unique CRM challenges.

Former Salesforce.com Execs Launches Cloud Apps Service

Okta offers an on-demand, identity and access management solution for all web-based applications.

Data in Memory Important for Deep Data Analytics

It still takes several orders of magnitude longer to read or write data to a magnetic disk when compared to accessing it directly in …

SAS Boosts 2010 Revenue with Contract Wins

A flurry of contract wins included energy company AGL, the Commonwealth Bank and the Defence Department.

Intelestream Announces New Version of Intelecrm

Intelecrm version 3.5. focuses on more options for integration and enhancements to order management functionality.

Microsoft Blocks Former Manager from Joining Salesforce.com

Microsoft claimed that a former general manager of worldwide government with the company violated confidentiality agreements.

Gartner Expects Increase in Business Process Improvement (BPI)

Gartner analyst suggests that companies unskilled in Business Process Management (BPM) will suffer devastating consequences.

Oracle Announces Fast Adoption Rate of PeopleSoft

The current 9.1 release of PeopleSoft is also being adopted at a rate four times faster than any other edition.

IBM Connects LotusLive with SugarCRM, Ariba

IBM's online collaboration service gets new CRM and social commerce capabilities.

A Look at CRM Vendor Wars

Microsoft and other companies are rolling with CRM in the cloud.

Microsoft CRM Challenges Salesforce and Oracle

Microsoft's Dynamics CRM Online and employs the same code set as the on-premise CRM solution.

Leveraging Electronic Customer Relationship Management

Tips for E-CRM Analytics.

NetSuite Company Edition Automates Renewal Management

The software offers automation and real-time visibility to the management of renewals, billing and contract management.

MicroStrategy Offers New iPhone, iPad Business Intelligence Products

Products include transactional data systems and on-demand deployments.

Database Tips for Business Intelligence Administration

Organizations must follow procedures in place to manage data warehouse and business intelligence applications.

How to Mobilize Your Facebook Fans

Moving your fans past Facebook Like.

Jaspersoft Offers Native BI Reporting For Big Data

Jaspersoft delivers native reporting for Hadoop, NoSQL and MPP analytic databases.