Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for January 2014

Tool Analyzes Customer Comments

Mindshare Technologies says new software leverages its text analytics technology to improve customer service by providing key customer …

IBM Kenexa Helps Orgs Tap Top Talent, Grow Social Business via Big Data

IBM's Kenexa Talent Suite helps companies find and retain top talent and become more social through big data analytics.

LiveOps Raises $30M, Buys Customer Service Startup

On the heels of receiving $30 million in debt funding, cloud contact center software provider LiveOps forms two new subsidiaries and …

ClickTale Heatmaps Feature Boosts Web Analysis Capabilities

According to ClickTale, its Side-by-Side Heatmaps make it easier for marketers to identify differences in website behavior and target …

Brainshark Intros Sales and Marketing Solutions, Analytics Dashboard

New software makes it easy to buy video presentation tech geared toward specific business functions, including sales and marketing, says …

HANA In-Memory Database Carrying SAP to New Profits

NEWS ANALYSIS: SAP has been able to make a fast transition to the cloud because it has never had to market its own proprietary hardware.

SGI Developing In-Memory Database Appliance for SAP's HANA

The new SGI appliance will run high-volume databases in DRAM and provide up to 200 times the performance of flash memory.

Swiftpage Adds Social CRM Features to Saleslogix

Swiftpage boosts social capabilities of its Saleslogix CRM software with features that help users monitor and interact with customers across …

Talygen CRM Software Gets Bulk Mail Tool

Talygen says a new bulk mail tool for its CRM software can help improve lead generation and client retention by freeing sales people to …

Microsoft, IBM Team Up for Retail ERP

The tech titans plan to provide IT offerings for retailers that are based on an upcoming version of Microsoft's ERP platform, Dynamics AX …

New Logi Analytics Tool Simplifies Data Discovery

Logi Analytics says its Logi Vision recommendation engine helps business users analyze, visualize and socialize insights from data.

Microsoft Acquires Parature for Self-Service CRM

Parature's cloud-based customer service software will enable Microsoft Dynamics CRM users to help millions of consumers help themselves.

Verint Expands Customer Service Capabilities with Kana Buy

Verint Systems, a provider of customer analytics, is acquiring Kana Software, which makes software that will help organizations turn …

Forrester: US Will Drive IT Spending in 2014

The recovery of the U.S. economy is still slow, but is ahead of those from Europe and Japan, according to a Forrester analyst.