Business Process Outsourcing (BPO) Service Market 2023: Set a New Growth Story | Aon Hewitt, Syntel, IBM

HTF Market Report

Updated · Jun 21, 2023

Business Process Outsourcing (BPO) Service Market 2023: Set a New Growth Story | Aon Hewitt, Syntel, IBM

Published Via 11Press : The need for effective and efficient business procedures increases as companies develop. A feasible and cost-effective method to accomplish this aim is to outsource certain tasks. This growth of the business process outsourcing (BPO) market has led to the creation of a range of outsourcing solutions, from enterprise resource planning (ERP) outsourcing to manual process outsourcing. In order to perform certain duties inside a corporation, manual activities must be outsourced. By lessening staff burden and allocating resources to more crucial duties, this strategy can result in cost savings. Additionally, it can result in greater efficiency since activities are finished faster than they would be if they were finished by internal staff in the worldwide Business Process Outsourcing (BPO) industry.

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Attributes Details
Study Period 2018-2028
Base Year 2022
Unit Value (USD M)
Key Companies Profiled ADP, LLC. (US), Accenture PLC (Ireland), Wipro Limited (India), Aon Hewitt (US), Infosys BPO Ltd. (India), Capgemini (France), Xerox Corporation (US), Syntel, Inc. (US), Tata Consultancy Services Limited (India), IBM Corporation (US),

The report offers Major leading Key players:

  • ADP
  • Accenture
  • Aon Hewitt
  • Capgemini
  • Syntel
  • Tata Consultancy Services
  • IBM
  • Wipro

By Application:

  • BFSI
  • Healthcare
  • Manufacturing
  • IT and Telecommunication
  • Retail

By Type:

  • Finance and Accounting
  • Customer Services
  • Human Resource
  • KPO
  • Procurement

Business Process Outsourcing (BPO) Service Market

  • The market for business process outsourcing (BPO) services is anticipated to grow at a CAGR of 10.7% from 2017 to 2028, according to HTF Market Intelligence. This expansion is mostly fueled by The cost savings made possible by the BPO service have increased demand for it.
  • Instead of investing in IT equipment and hiring additional personnel to handle a variety of duties, the company can outsource the jobs to a service provider, reducing or even eliminating overhead expenses. BPO companies are highly skilled and produce top-notch work. Additionally, they employ best practices and the newest technology.
  • It inevitably results in higher output and efficiency. If a company wants to enter a foreign market, it might assign some duties that need expertise with the local market, knowledge of local legislation, or fluency in a foreign language to a BPO company.
  • It helps quicken growth and boost effectiveness. Because work isn’t always hard and quick, the organization may misjudge how much has to be done, which might lead to greater expenses than expected.
  • To acquire a competitive edge in this industry, the companies concentrate on how to link these unplanned expenditures to the businesses and how to offer BPO services at affordable prices.
  • The participants emphasize outsourcing as a means of getting the end users to focus their resources on essential business functions. Players prioritize how they help end-user firms distinguish from rivals.

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Major Developments Activities in the Market:

  • ADP purchased Securax Tech Solutions (India) Private Limited on January 18, 2023. Since its founding in 2012, Securax has provided services to more than 500 clients in several nations.
  • The company offers robust, scalable cloud-based enterprise attendance, time, management software, and workforce in addition to a selection of easy-to-deploy biometric sensors.
  • Clients may effectively manage their employees and increase productivity with the help of ADP’s integrated time and payroll solutions. For many businesses, hybrid working is the way of the future of the workplace.
  • Securax is a key player in the growing time and attendance industry. Since SecurTime is currently linked with a number of ADP’s payroll systems, we anticipate expanding in the region over the next few years.
  • Capgemini was recognized as a Leader in the ISG Provider Lens Global Report for Procurement, BPO, and Transformation Services on June 4, 2021. The study, which recognizes companies utilizing digital innovation in their procurement operations, was created by renowned technology research and consultancy firm Information Services Group (ISG).
  • Capgemini’s complete and distinctive “Smart Procurement Management” strategy, which includes its automation and optimization methodology, helps position the company as a Leader in the Procurement BPO study by encouraging quantifiable, outcome-based process improvement for business clients.

Regulatory Insights:

  • The Department of Telecommunication has further liberalized the requirements for Other Service Providers (OSPs), according to an announcement by the Union Minister for Electronics & Information Technology, Communications, and Law & Justice. These organizations offer voice-based services both domestically and internationally.
  • They are business process outsourcing (BPO) companies. Along with the substantial changes already announced and put into effect, the guidelines released today further loosened the unique exception granted to OSPs. With the help of these recommendations, India will become a major participant in the global BPO and voice-related industries.

Influencing Trend:

  • Due to the bulk of BPO employees connecting directly with clients and receiving first-hand feedback on products and services, this sector is expanding. Global organizations consequently find the BPO service to firms that already have access to the technology and the necessary experience to be more advantageous.
  • In most nations, the BPO sector is one of the top employers. In several Asian nations, it is rated second in terms of the quantity of employment produced.

Market Growth Drivers:

  • Because it allows for cost reductions, the demand for the BPO service has been increasing. Instead of spending money on IT equipment and hiring additional people to handle various activities, the company can outsource the jobs to a service provider, reducing or even eliminating overhead expenses. BPO companies provide outstanding work and have a plethora of industry expertise.
  • Additionally, they apply the greatest techniques and most modern technology. Naturally, it results in more output and effectiveness. If a company wants to enter a foreign market, it can outsource some jobs that need knowledge of the local market, comprehension of local legislation, or fluency in a foreign language. It assists in quickening growth and raising effectiveness.


  • Because sensitive data must be transmitted and processed, one of the main difficulties is that BPO providers provide a security breach risk. When work is outsourced to a BPO provider for an extended length of time, a company may become habituated to their practices and become unhealthily dependent on them. If required, it results in the business spending more money than usual.
  • When dealing with an offshore BPO company, the language barrier might prove to be a productivity obstacle. When work is outsourced, especially when numerous persons are involved, as with IT or development services, mistakes might happen due to miscommunication.

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  • Business Process Outsourcing (BPO) Service Market HTF MI has employed a targeted and realistic research approach that enables the capacity to examine the pertinent market dynamics in numerous locations throughout the world.
  • Additionally, in order to provide customers and organizations the chance to triumph in Business Process Outsourcing (BPO) Service Market niche markets and develop in new territories, our analysts primarily perform an in-depth study on geographical regions.
  • The analysis of the global market for business process outsourcing (BPO) services also demonstrates how the shifting player dynamics are influence the industry’s expansion.
  • Additionally, our market researchers thoroughly examine the goods and services provided by various firms in the Business Process Outsourcing (BPO) Service sector that are vying for market dominance.
  • Personalization of the Report – Innovations and Technological Advances HTF MI provides comprehensive value-added analyses on these subjects in addition to exact market estimations.
  • Service Market Maturity Indicators: Growth Drivers and Constraints in BPO (Business Process Outsourcing) Recent Business Process Outsourcing (BPO) Analysis of the Service Market Entry Barriers, Services Market, and Exit Restrictions
  • To Seize Abundant Market Opportunities
  • Examine the gaps in the company model, the major market sectors, and business process outsourcing (BPO). Unprejudiced Analysis of Market Performance Measures for the Service Sector
  • The business Process Outsourcing (BPO) Service Study sheds light on the current state and important characteristics of the business process outsourcing (BPO) service market against this difficult backdrop.
  • In order to resolve this, analysts at HTF Market Intelligence organized and conducted surveys of the Business Process Outsourcing (BPO) Service market players. The resulting picture provides a platform for understanding why and how the sector might be anticipated to evolve.
  • Where and how the Business Process Outsourcing (BPO) Service business is going. Financial analysis, polls, and industry consultants are used to reach conclusions.
  • How each firm in this broad group of companies can effectively traverse the developing competitive environment of the firm Process Outsourcing (BPO) Service Market and pursue a business plan to keep and achieve the position they can claim or grab the new addressable opportunity?


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Craig Francis (PR & Marketing Manager)
HTF Market Intelligence Consulting Private Limited
Phone: +1 434 322 0091
[email protected]

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