Category News

CRM by the Dashboard Light

Applying the adage “a picture paints a thousands words” to tracking sales pipelines, Salesnet — a Boston-based Web-native ASP that offers customer relationship management (CRM) software software — yesterday unveiled its Dashboard user interface. The Dashboard (see Figure 1 below)…

Education as a CRM Tool

Employees are more loyal to companies that invest in their education. Can we extrapolate this idea and say customers are more loyal to companies that invest in their customers’ education? I think the answer is yes. Customer education can be…

CRM Comes to Wall Street, Part 5

In parts one and two, we covered some of the important trends driving wealth management strategies in the securities industry. In parts three and four, we looked at some of the business drivers for wealth management in private banking and…

CRM Comes to Wall Street, Part 6

In parts one and two, we covered some of the important trends driving wealth management strategies in the securities industry. In parts three and four, we looked at some of the business drivers for wealth management in private banking and…

Microsoft CRM Release Hits Speed Bump

Microsoft’s eagerly-anticipated entry into the mid-market CRM market has hit a speed bump with technical hiccups pushing back its release to resellers. Microsoft is still on track to send a release candidate of the CRM suite to manufacturers before December…

Weekly Review: Salesforce.com Envy Abounds

Everyone in the ASP business agrees that conventionally installed packaged software is obsolete. So when Salesforce.com issued a press release last week about customer migration from legacy packages such as Siebel and SalesLogix, it was a pretty routine affair. After…

SBC, Amdocs Negotiating Multi-Year Deal

Voice and data giant SBC Communications is negotiating a multi-year deal with billing and customer relationship management software specialist Amdocs . The proposed pact includes upgrading IT systems in SBC’s directory operation and possibly outsourcing certain functions. “Details of any…