San Mateo, Calif.-based Siebel Systems, Inc. and IBM unveiled a joint customer support center in Europe Tuesday geared toward showcasing Siebel and IBM WebSphere Business solutions for Universal Application Network. Universal Application Network was launched by Siebel in April 2002…
Microsoft Monday announced a “major expansion” of its strategic relationship with Siebel Systems , under which the two firms will jointly engineer Siebel’s customer relationship management (CRM) software for Microsoft’s .NET architecture. Together, the two companies hope to capitalize on…
Looking to bring end-to-end application integration to mid-size companies, NetLedger today announced NetSuite, a Web-based service designed to automate front-office and back-office functions. NetLedger, according to the company’s president Zach Nelson, defines mid-sizeas companies with 500 or fewer employees. The…
By Bruce McCracken Kliklok-Woodman International LTD faced a dilemma of many specialized manufacturing firms in CRM deployment. It had contact management to a degree but no cohesive, integrated tools to fully harness and coordinate the contacts made by the sales…
Siebel Systems Monday reaffirmed its position as a major e-business player by allying itself even closer with its established partners. The San Mateo, Calif.-based firm said it has named both Hewlett-Packard and BEA Systems to its Siebel Alliance Program. Siebel…
By Bruce McCracken The promise of technological tools in customer relationship management (CRM) to be a magic wand has produced mixed results at best. It has been widely reported that client satisfaction and successful deployment has been a dream turning…
This is the last of a three-part series that looks back at some industry forecasts I made when I started this column back in early 2001, which, in some important ways, seems a million years ago. In parts one and…
Almost two weeks after rolling out a wireless home networking offer for business users, Verizon is going to do the same for consumer digital subscriber line (DSL) subscribers. Verizon officials will make the announcement as early as Monday, and unlike…
With Microsoft casting its considerable shadow over the market, IBM announced a partnership with Clear Technologies to target the lucrative mid-market with customer relationship management applications. Big Blue tapped the Dallas-based software maker to deliver its C2 CRM Web-based application…
Bad timing seems to be derailing Senate debate over a controversial online privacy bill that would force companies to allow their online customers to access personal information kept in corporate databases. The Online Personal Privacy Act, sponsored by Ernest “Fritz”…