Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for March 2012

Big Data Pros Are Made, Not Born

IBM, Hortonworks and Cloudera are among the companies providing training to help people hone their Big Data skills.

Review: Xobni for Outlook Makes CRM Intuitive, Fun

Though Xobni does add valuable functionality to email by making it easy to find a wealth of information on contacts, our reviewer also …

BPM + CRM Yields Great Results for Insurer

Many experts say using BPM to improve customer-facing processes such as handling call center inquiries is a smart idea. Farmers Insurance …

Buyer's Guide: Business Intelligence in the Cloud

While there is plenty of hype about business intelligence in the cloud, even vendors encourage companies to take a measured approach to …

Nucleus Research: Social, Mobile CRM Boost Sales Productivity

According to a new Nucleus Research report, adding social features and mobile access to CRM applications increased the productivity of sales …

Gartner's 2012 Magic Quadrant: Do Business Intelligence Vendors Lack Vision?

While Leaders and Niche Players abound in Gartner's 2012 Magic Quadrant for Business Intelligence, only two companies placed in the …

How Big Vendors Are Approaching Big Data

The biggest technology companies, including HP, Google and Amazon, offer different ways of dealing with Big Data. This quick primer will …

Six Ways BPM Can Improve Supply Chain Management

Experts from IBM and OpenText Business Process Solutions discuss how business process management (BPM) solutions can help organizations …

Making a Business Intelligence Case for Columnar Databases

Wayne Kernochan of Infostructure Associates says columnar databases are making a comeback – and for good reason.

Why You Suck at Web Analytics

Many organizations make at least some of the 10 common web analytics mistakes outlined by analytics expert Adam Greco at a recent online …

Five Mistakes That Can Wreck Your BPM Project

Noting that business process management initiatives can be "fraught with challenges," Gartner cautions companies to avoid five common BPM …

Using Social Apps to Solve Business Problems

A growing number of IT service management vendors are adding social networking features to their software in an effort to help IT …

Why Taking Process-centric Approach to CRM Makes Sense

Companies look to BPM software to help tame some of their complex customer-facing processes.

Demand for CRM Developers on the Rise

One recruiting firm says its CRM job candidates typically field multiple offers and often land a position in a single day.