Research: January 2013

Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for January 2013

A sales force can be left behind if its mobile solutions aren’t able to navigate a highly competitive CRM environment. Here are 10 …

Gathering social media data can help improve sales, marketing and customer support. Yet such data on its own, without social CRM processes, …

Publishing private apps for the enterprise in consumer-oriented app stores? Here is what you need to know.

Businesses will increase Big Data spending this year in an effort to unearth customer insights, according to a new survey.

Despite its promise, a study from Neolane and Direct Marketers Association shows that Big Data insights elude most marketers.

There are so many new CRM tools that leverage social media platforms, distributed analytics and mobile devices, it's tough to keep track of …

From "interconnected" business intelligence to added attention from the C-suite, here are five trends that will shape CRM in 2013.

A good data scientist is hard to find. So hard that enterprises should focus instead on creating small analytics teams that can glean …

Interested in "social listening?" This beginners' guide to social media monitoring and listening tools tells you what you need to know.

Big Data will continue to dominate business intelligence in 2013, but experts are beginning to see a growing sophistication in how companies …