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Research: January 2013

Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for January 2013

10 Useful Mobile CRM Apps

A sales force can be left behind if its mobile solutions aren’t able to navigate a highly competitive CRM environment. Here are 10 …

Social CRM Brings Social Media Data Into Business Focus

Gathering social media data can help improve sales, marketing and customer support. Yet such data on its own, without social CRM processes, …

How to Deploy Enterprise Mobile Apps

Publishing private apps for the enterprise in consumer-oriented app stores? Here is what you need to know.

Marketers to Boost Big Data Analytics Spending in 2013

Businesses will increase Big Data spending this year in an effort to unearth customer insights, according to a new survey.

Big Data Insights Elude Marketers: Survey

Despite its promise, a study from Neolane and Direct Marketers Association shows that Big Data insights elude most marketers.

6 Cool Social CRM Tools

There are so many new CRM tools that leverage social media platforms, distributed analytics and mobile devices, it's tough to keep track of …

Top 5 CRM Trends for 2013

From "interconnected" business intelligence to added attention from the C-suite, here are five trends that will shape CRM in 2013.

Data Scientist Shortage? Try Team Building

A good data scientist is hard to find. So hard that enterprises should focus instead on creating small analytics teams that can glean …

Social Media Monitoring and Listening Tools: a Primer

Interested in "social listening?" This beginners' guide to social media monitoring and listening tools tells you what you need to know.

Big Data and Beyond: 10 BI Trends for 2013

Big Data will continue to dominate business intelligence in 2013, but experts are beginning to see a growing sophistication in how companies …