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Research: September 2014

Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for September 2014

Digital Marketers Focus on Integration: Teradata Survey

Enterprise marketers are evaluating technology with integration in mind, according to new research from Teradata.

12 Open Source CRM Options

CRM isn't limited to products from giants like Microsoft and Salesforce.com. There are a surprising number of open source CRM options as …

A 'Data First' Approach, in 3 Phases

A Data First approach helps organizations properly assess, improve and sustain data quality in order to deliver expected business benefits …

Data Visualization: Old Practice, New Value

While visualization tools can help organizations get new value from their data, there are some caveats.

IT Service Management No Longer Just an 'IT Thing'

ITSM is being adopted by business units that want to enjoy its benefits of process standardization and automation.

Data Discovery Is Changing Business Intelligence

Traditional business intelligence vendors are tweaking their software to facilitate easier data discovery. Both user demand and upstart …

5 Ways Data Warehousing Is Changing

As the nature of enterprise data changes, data warehouses must change too.

App Integration Underpins Customer Engagement

CRM tools won't improve customer engagement if they are not integrated with legacy systems like ERP. Fortunately, application integration is …

Mobile CRM Buying Guide

Those who haven't already purchased mobile CRM software will likely do so soon. This expert advice will help mobile CRM buyers get the best …

CRM Is Getting More (Gasp) Usable

CRM is one area in which companies seem to realize the importance of user adoption.

Enterprise Software Leads IT Spending Growth

Software leads spending growth in Gartner's latest Worldwide IT Spending Forecast, coming in ahead of IT services, devices, data center …

Forget Omni-channel; Retailers Move to Unified Commerce Model

Retailers are tweaking their supply chains to deliver customer-based pricing, enhanced product availability and other features of a unified …

SharePoint Updates Ease Move to Cloud

SharePoint 2013 Service Pack 1's new features are worth a look if you have any plans on integrating with Microsoft's cloud offerings.

Startup Spotlight: BitYota's Data Warehouse-as-a-Service

BitYota, a company founded by Yahoo alumni, isn't just offering traditional data warehouse technology in the cloud.