Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for October 2011

Microsoft Dynamics CRM Q4 2011 Service Update Released

Updated: Is Microsoft feeling the heat of faster, smaller competitors in the customer relationship management (CRM) space or just feeling …

Oracle Buys RightNow for Cloud Customer Service

Oracle takes aim at Salesforce.com with its expanding cloud CRM service.

Big Data, MapReduce, Hadoop, NoSQL: The Relational Technology Behind the Curtain

Hadoop has its limits for Big Data analytics – and relational databases may have more of a future than you think.

Oracle Buys Endeca for Unstructured Business Intelligence

Oracle expands its business intelligence offerings with Endeca's unstructured data management.

SAP, Salesforce Invest in Box Cloud Collaboration Service

Box closes on an $81 million funding round for what the company claims is 'one of the fastest-growing enterprise applications of all time.'

QlikTech Makes Business Intelligence Social, Mobile

QlikView 11's annotation, collaboration and comparative analysis features enhances the business discovery process for business intelligence …

Cisco Touts Social CRM Call Center Success

Cisco's contact center business has posted strong growth in the year since the company added social CRM to the software.

An In-Depth Look at Oracle Fusion Applications

What does the formal launch of Fusion mean for existing Oracle CRM and ERP users?

Oracle Launches Cloud Platform for CRM, HR

Larry Ellison blasts Salesforce.com as a 'roach motel' cloud as new database, Java and Fusion Apps cloud debuts.