Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for January 2012

Salesforce.com Intros Social-Focused Help Desk App for SMBs

Salesforce.com introduces Desk.com to help SMBs deliver customer service via social media and mobile channels.

IBM Adds Resources to Social Business Initiative

Big Blue introduced a series of workshops and consulting offerings to help clients develop the skills, technical support and industry …

VC Funds Flowing to Social CRM Companies

This time it’s Lithium Technologies that attracted venture capital. It raised $53.4 million in a Series D funding round led by New …

Social CRM Provider Nimble Attracts Big-name Investors for Seed Round

Nimble gets $1 million in seed funding from investors including Mark Cuban, Don Dodge, Jason Calacanis and Dharmesh Shah.