BatchBlue Software has announced the latest updated version of its flagship software, BatchBook. The redesign, which the company claims to be mainly based on customer feedback, offers users better usability, more flexibility for managing the Deals pipeline, a new Dashboard…
Affiliated Computer Services, Inc. (ACS), a Xerox Company, has announced its new Social CRM suite of services. Called ‘Community as a Strategy’, ACS claims its new social CRM solution incorporates all aspects of the call center customer lifecycle – including…
While Facebook organizes data around users, Salesforce.com’s Chatter offering is organized around customers, opportunities, and solutions. As noted in this Computer World story, Chatter has the immediacy and feel of a Facebook but offers something you don’t find in most…
SAS has introduced a new service called SAS Social Media Analytics. "The service reminds us a lot of what we see emerging in data analytics for the enterprise," writes ReadWriteEnterprise’s Alex Williams. "The SAS service imports data from internal and…
Following its own tested and highly successful formula in CRM and other online software, Salesforce this week is rolling out ChatterExchange, a new marketplace for third-party developers to build, share and sell applications for the on-demand software provider’s Chatter collaboration…
Desperate to demonstrate it can deliver a worthwhile cloud-based application platform to keep pace with Google, Oracle, Cisco and Microsoft, SAP is rolling out StreamWork, an on-demand collaborative decision-making suite that lets users create and share documents, wikis and applications…
ClickZ’s Christopher Heine has been taking a look at the ways that Facebook fan pages are now being used for customer relationship management. "Walmart, Dell, Comcast, Toyota, Domino’s, Taco John’s, and Teleflora, among others, have been proactively addressing customer concerns…
Jive Software has introduced Jive Ideation as a new module for its Social Business Software (SBS) portfolio. "Jive Ideation puts a process behind capturing ideas and allows conversations to occur around them — whether it be among employees or among…
Radian6 has announced a new Engagement Console designed to enable users to listen to, engage with and respond to customers in real time. "The console is a desktop application built on Adobe AIR — a recursive acronym that stands for…
Digital marketing company Dealer Impact Systems has introduced a new Facebook Inventory Application. "The new Facebook Inventory Application… is said to be a no-fuss program that allows dealers to display current inventory on their Facebook fan pages as well as…