Category Social Media

Virtusa Intros Enterprise 2.0 Services Suite

Virtusa has announced the availability of its new Enterprise 2.0 Services Suite. "The company claims that the new portfolio allows businesses to implement web 2.0 initiatives for attracting and retaining customers, reducing costs and increasing employee productivity," according to Computer…

Get Satisfaction Joins Facebook

Get Satisfaction has announced the launch of the Social Engagement Hub for Facebook Pages, created by Involver using the Get Satisfaction API. The new offering, Mashable’s Jennifer Van Grove writes, "gives brands and businesses the ability to integrate the entire…

Understanding Social CRM

Computer Business Review’s Janine Milne takes an in-depth look at social CRM and its key benefits. "Social CRM is a very different beast from traditional CRM," Milne writes. "For one thing, it is external rather than internal. The customer is…

Get Satisfaction Targets SMBs

Get Satisfaction has introduced four new packages of community-building tools for small and mid-sized businesses. "Get Satisfaction provides hosting open communities for the practice of social business, inviting open, transparent community input to drive better relationships, reduce support costs and…

Jive Software Considers IPO

The company taking steps that may lead it towards a public offering. Jive Software may be working towards an IPO. "The Portland, Oregon company that has built its success on providing a social layer to the enterprise is pursuing a…

Managing Social CRM Data

Managing data from Twitter, Facebook and LinkedIn can present a significant challenge. In a recent article at SearchCRM.com, Barney Beal looks at the challenges of managing the volumes of customer data that come with a social CRM deployment. "As organizations…