Consumers are increasingly taking to Twitter and Facebook to voice their customer service quibbles. It only makes sense that customer relationship management (CRM) software providers would respond in kind by adding social elements to their products. The combination of social…
Actuate and Cloudera are working to ease the way for BIRT developers to integrate with the latter’s Apache Hadoop-based products, the companies announced today. Actuate is a main backer of the Eclipse Foundation open source Business Intelligence and Reporting Tools…
You don’t have to be a fortune teller to see that business analytics figures prominently in IBM’s future. Big Blue is taking an active role in shaping that future by acquiring San Francisco-based, Tealeaf Technology, a maker of customer experience management…
Jive launched its revamped social business platform today, bringing in its wake new features aimed at not only making it easier to keep coworkers in the loop, but also in the right loops. For this update, Jive set out to…
Intuit is snapping up San Francisco-based Demandforce, a software-as-a-service (SaaS) CRM provider, for $423.5 million in an all-cash deal. Specializing in marketing and customer communications for SMBs, Demandforce will become a new division within Intuit’s Small Business Group and will continue…
Gartner released new data showing that the market enthusiasm surrounding customer relationship management (CRM) software and its burgeoning connection with social media is not unfounded. In a survey of 2,335 CIOs in 45 countries and across 37 industries, Gartner reveals…
When it comes to growing its Big Data analytics portfolio, IBM is showing no signs of letting up. Big Blue announced its acquisition of Pittsburgh, Pa.-based Vivisimo, a privately-held maker of federated discovery and navigation software for Big Data analysis. Financial…
Today, during the SAS Global Forum in Orlando, Fla., data warehousing specialist Teradata launched a new Big Data analytics system developed in conjunction with business software maker SAS. Called the Teradata 700 appliance, the RAM-heavy hardware runs pre-installed SAS High-Performance Analytics software to accelerate…
Little guys that tackle Big Data are having, well, a big week. W2O Group announced that it had acquired Austin, Texas-based Ravel, a Big Data analytics software startup. Under the terms of the deal, W2O takes home Ravel’s Big Data technology, pending…
IBM today announced that it is acquiring Toronto-based Varicent, a maker of incentive compensation and sales performance management (SPM) software. IBM and Varicent expect the deal to close in the second quarter. All of Varicent’s employees are expected to join IBM Software.…