Kana , which provides “external-facing eCRM solutions,” said it has licensed the Jabber Communications Platform (JCP) from Jabber Inc., a developer of software for extensible instant messaging. Kana will use Jabber’s JCP to provides a international collaborative environment for Kana’s…
Abandoned shopping “carts” abound in cyberspace. More often than not, online shoppers aren’t shoppers at all — they’re more like catalog browsers who have no inducement to buy beyond the information that’s statically presented to them. Plus, let’s face it:…
The experience of a mall-based music seller comes to instant messaging (IM) — Microsoft’s flavor of IM, that is — through a deal signed between the software giant and Trans World Entertainment Corp. . In a pact announced today, Trans…
Have you ever gone into a store and weren’t able to find anyone to help you? If you walk into some of your major discount chains, you might see something that is of interest. But trying to get information about…
Every customer looks for three special benefits when they do business with you. They may not specifically ask for these benefits, but you’re losing sales if you don’t automatically provide all three. 1. Fast Results Prospective customers may take a…
An obvious way to increase sales is to attract more prospects to your business. But it’s easier and less expensive to increase sales by converting more of the prospects you’re already getting into customers. Here are two proven tactics you…