It’s like asking “Can I help you?” in cyberspace, but without all of that shoe leather use. LivePerson (NASDAQ:LPSN), which develops software that makes real-time online customer interaction easier, announced the general availability of a new product that combines real-time…
Denver-based extensible IM developer Jabber Inc. said it is partnering with Malibu, Calif.-based Virtual Personalities to offer automated customer-service platforms that both improve customer relationship management (CRM) and cut costs. Both companies will create a knowledge-based system for automated IM…
Having trouble with an eBay auction? Have a question about setting up an account? Soon, eBay users will only need to click on an icon to chat with sales, marketing and customer service reps via IM technology, thanks to a…
Enterprise IM company: FaceTime Communications Name of client company: Wachovia Securities Client’s problem: Giving customers what they want is the most basic rule of business. But for Wachovia Securities, giving its customers what they wanted posted a problem. An increasing…
Enterprise IM company: Microsoft Corp. Name of partnering company: FaceTime Communications, which provides third-generation instant messaging and presence-based applications that enable companies to access human knowledge across all levels of the enterprise call center. Partner’s problem: FaceTime wanted to extend…
For e-tailers, understanding the movement of ‘Net surfers through a Web site is as important as the lengths brick-and-mortar retailers go through to entice their customers to buy more products and/or stay longer in their stores. To help those e-tailers,…
PresenceWorks Inc. said it has signed a pact with AOL Time Warner Inc.’s America Online (AOL) unit, where the technology developer now has the ability to embed Web sites with presence-enabled technology that’s based on AOL’s Instant Messenger (AIM) application.…
Proving that instant messaging (IM) can be used for more than finding out if a co-worker is done with a project, or if a customer is having a problem, a second company is entering the world of IM-based intelligent agents.…
Want to generate more sales from an e-commerce site? Beef up your electronic customer relationship management (eCRM), according to a new survey by eCRM provider KANA . Key findings of the survey include: 56% of consumers said interactions over the…
Business-messaging and customer-service provider LivePerson Inc. said it is teaming with e-commerce product provider LaGarde to launch what both companies call “a fully functional business messaging e-commerce platform.” Terms of the deal call for LivePerson’s Business Messaging product, which supports…