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Susan Hall

Taking Enterprise Apps Mobile

The mobile apps Sunwise UV Index, which predicts the UV intensities in a four-day weather forecast, and AirNow, which provides air pollution and ozone forecasting are two popular public mobile applications from the Environmental Protection Agency. But the EPA also…

Salesforce: The New Microsoft?

In 1980, Bill Gates had a brilliant idea: make a fortune providing the operating system platform for the first PCs and let others build applications on top of it. In 2006, Marc Benioff has the same idea. On Tuesday, salesforce.com…

Online Sales Up, Service Down

Online merchants had a great holiday shopping season. But they’d better watch out: Customer satisfaction is dropping. That’s the verdict of two separate reports released on Tuesday. The e-tailing group and ForeSee Results both found evidence that online merchants could…

A CRM Sandbox For Wary Customers

Don’t you hate it when your new CRM application crashes your system? Enterprises using Salesforce.com’s hosted applications will soon be able to crash-test their deployments without fear by using Sandbox, an optional service expected this quarter. Customers can use Sandbox…

Social Shopping at Yahoo

Yahoo Shopping introduced “social commerce” in time for the holiday shopping season. Yahoo (Quote, Chart) calls its new offering the “Shoposphere”; like the blogosphere, it aims to be a world where users connect and link in multiple ways. Forrester Research…