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Susan Hall

Taking Enterprise Apps Mobile

The mobile apps Sunwise UV Index, which predicts the UV intensities in a four-day weather forecast, and AirNow, which provides air pollution and ozone forecasting are two popular public mobile applications from the Environmental Protection Agency. But the EPA also…

Salesforce: The New Microsoft?

In 1980, Bill Gates had a brilliant idea: make a fortune providing the operating system platform for the first PCs and let others build applications on top of it. In 2006, Marc Benioff has the same idea. On Tuesday, salesforce.com…

Online Sales Up, Service Down

Online merchants had a great holiday shopping season. But they’d better watch out: Customer satisfaction is dropping. That’s the verdict of two separate reports released on Tuesday. The e-tailing group and ForeSee Results both found evidence that online merchants could…

A CRM Sandbox For Wary Customers

Don’t you hate it when your new CRM application crashes your system? Enterprises using Salesforce.com’s hosted applications will soon be able to crash-test their deployments without fear by using Sandbox, an optional service expected this quarter. Customers can use Sandbox…

Social Shopping at Yahoo

Yahoo Shopping introduced “social commerce” in time for the holiday shopping season. Yahoo (Quote, Chart) calls its new offering the “Shoposphere”; like the blogosphere, it aims to be a world where users connect and link in multiple ways. Forrester Research…

Accenture to Sell Salesforce.com

UPDATED: Salesforce.com plugs its on-demand customer relationship management software as easy to install and easy to customize. But customers like Merrill Lynch still could use some consulting help, evidently. On Tuesday, San Francisco-based Salesforce.com announced that Merrill Lynch had signed…

Salesforce.com: The MS Office Killer

SAN FRANCISCO — When Salesforce.com CEO Marc Benioff coined the company tagline “the end of software,” he wasn’t kidding. He’s planning to eat Microsoft’s lunch. Step by step, Salesforce.com is building a Web services platform that aims to replace a…

Microsoft Developers, Meet Salesforce.com

Salesforce.com launched the sforce Developer Program for Microsoft Office, featuring a set of free tools and resources to help its on-demand CRM software play nice with the suite. Wednesday’s announcement came as part of Microsoft’s Office Systems Developers Conference, taking…

Microsoft Updates ERP, Teams With Siebel

Microsoft’s business solutions group has launched its latest ERP application for the mid-market. Solomon 6.0 is targeting businesses with heavy lifting computing needs with projects or services.In this release, project management and accounting have become one integrated business system. Integrating…

Will Salesforce IPO Float All Boats?

Interest is high in salesforce.com’s initial public offering. On Tuesday, it raised the expected opening price a second time, from a high of $8.50 per share to $11, in expectation of raking in around $110 million dollars. The San Francisco-based…

Siebel Steps Down as CEO; Shuffle at IBM

Long-time CRM player Siebel Systems shook up its senior ranks today with news that its founder Tom Siebel has relinquished the chief executive role. Former IBM senior executive and vice president Michael J. Lawrie will take over as CEO. Lawrie,…

Salesforce.com Tees up IPO Price

Salesforce.com has amended its regulatory filing with the Securities and Exchange Commission for its upcoming IPO with an offer of 10 million shares. The amended S1 filing prices the shares at between $7.50 and $8.50, which would value its initial…

Discount Online Retailer to ‘Bill Me Later’

Multi-channel consumer electronics retailer TigerDirect added a new way for customers to pay with the addition of the “Bill Me Later” service from I4 Commerce, the company said in a statement Tuesday. The Timonium, Md.-based payment service provider today announced…

Salesforce.com’s In-Office Appearance

Salesforce.com users who logged on Friday morning might have noticed a new link. Clicking on it automatically added a salesforce.com menu to Microsoft Office 2000 or 2003 Word, Excel and Outlook. Salesforce.com’s Office Editions integrates the company’s hosted CRM application…

KANA Customers Connected at the Hipbone

Bolstering its technology portfolio and customer list, CRM vendor KANA said Monday it would acquire Hipbone for an undisclosed sum. Kana provides knowledge management, e-mail marketing, customer contact center operations, marketing and analytics applications, while Hipbone enables live chat, co-browsing…

Responsys Adds Deep Analytics

E-mail marketing technology firm Responsys Monday launched its Marketing Performance Center, a new Web-based reporting and analytics tool aimed at providing sophisticated and in-depth analysis of multiple metrics across multi-channel marketing campaigns. Palo Alto, Calif.-based Responsys will provide Marketing Performance…

Salesforce.com Unleashes ‘sforce’

Hosted applications provider Salesforce.com Tuesday took the wraps off of a new developer’s tool kit for making Internet-based business apps. Dubbed “sforce,” the company says the platform lets software engineers use the tools they love when writing programs. The reason…