How Likes Affect Instagram Algorithm Performance in 2023
We can all agree that the algorithm works in ways that nobody know. There are regular changes and…
Social Media
Facebook Ad Metrics That Really Matter: A Deep Dive
In the dynamic world of digital advertising, understanding and leveraging the right metrics is crucial for a successful…
Improving Your Social Media Monitoring Strategy
Enhancing your strategy for social media monitoring transcends mere oversight of your digital footprint—it’s an active endeavor to…
CEOs Weigh Web 2.0 CRM Benefits, Risks
The U.S. is among the countries least inclined to embrace Web 2.0 applications such as social media and…
A Dozen Ways to Improve Your Social CRM
Just because you have a customer relationship management (CRM) system, a Facebook page and a Twitter account doesn’t…
Social CRM Changes the Definition of Customer Relationship Management
Customer relationship management (CRM) Guru Paul Greenberg said in a recent webinar that traditional CRM is a philosophy…
Jive Collaborative Software Update Leverages Machine Learning
Taking a cue from Facebook and other social channels that attempt to surface information most relevant to users,…
Microsoft’s $26B Deal for LinkedIn Puts Social Back on Enterprise Map
One Twitter user reacted to Microsoft’s $26 billion acquisition of LinkedIn by saying both companies are “basically tech…
5 Social Collaboration Best Practices
By Andrew Wilson, CIO at Accenture In recent years, companies have begun to look beyond existing collaboration models…
3 Social Media Monitoring Success Stories
Companies know they need strong social media communications to benefit their brands. But the proliferation of social media…
Social Software: What Works for Business, What Doesn’t
By Tony Ventrice, Badgeville The future of the workplace has been re-imagined in the image of Facebook. More…
5 Key Human Capital Management Trends
While human capital management (HCM) is far from the hottest area of the enterprise applications market, it is…
Jive Adds Mobile Apps in Bid for New Business
Given that inspiration to brainstorm an idea with colleagues can strike at any time and in any place,…
Startup Spotlight: Qubole’s Hadoop-as-a-Service
If you want to make a CEO’s eyes glaze over, talk to her about Hadoop. While techies and…
Enterprise Apps Trial hangout
Sprint offers Verizon, AT&T customers half-price wireless deal; Rumors surface for Apple iPhone 6S, iPhone 7 in 2015;…
Attensity Boosts Ability to Discover ‘Unknown’ Trends in Data
Most social analytics tools use “mentions” as a key criteria for measuring campaign success, market interest or user…
Startup Spotlight: Attentive.ly Puts Social to Work
Motherhood is hard for a working woman in any field, but especially so in industries like technology that…
Zoho Tightens CRM Integration for Unified Customer Experience
While CRM vendors are striving to improve the usability of their products, integration is a far bigger issue.…
Enterprise Social Software: How to Keep Employees Using It
As we noted last week, adoption of enterprise social software does not appear to be keeping up with…
5 Ways to Get People to Use Enterprise Social Software
Investment in enterprise social software appears to be picking up. Frost & Sullivan recently reported that subscriptions for…
Enterprise Social Adoption Is Growing
Adoption of business technology is often slower than expected. That’s been the case for enterprise social networking, which…
3 Tips on Improving Customers’ Mobile Experience
By Rob Howard When people utilize social business tools and technology, they expect to find an ideal experience…
How to Buy Social Customer Service Software
Social media networks are a fact of life. Customers are going to use Facebook, Twitter and other networks…
Review: Microsoft Dynamics CRM 2013
Microsoft has been cranking out updates to its Dynamics CRM product for quite some time, with the latest…
Simply Measured Raises $20M for Social Media Analytics
Simply Measured, a provider of social media analytics software, raised $20 million in a Series C round of…
How to Control Email Before It Controls You
Email – especially business email – has gotten a bad name, as anyone who has been the helpless…
Is SAP Jam Where Enterprise Social Is Headed?
Enterprise collaboration has been on many business wish lists for a long time. But it is proving to…
Microsoft Ups Its Game in CRM and ERP
According to the Chinese calendar, 2014 is supposed to be the year of the horse. However, Microsoft prefers…
Joomla 3.2 Adds Version Control, Other Improvements
Open source content management system (CMS) Joomla today introduced Joomla 3.2, which offers a revamped extension development and…
Jive Enhances Social Platform
Jive Software released a slew of updates to its flagship social platform at its JiveWorld13 event in Las…
Yammer vs. Jive vs. Chatter: Social Software Reviews from Real Users
By Russell Rothsteinfounder and CEO, IT Central Station Buying an enterprise social platform can be a challenge. There…
TrustRadius Wants to be Yelp for Enterprise Software
Austin, Texas-based TrustRadius is setting out to “transform the way businesses buy enterprise software.” In the consumer world, recommendation sites…
9 Social CRM Companies to Watch
Social CRM is a phrase that is getting a growing amount of buzz – despite the fact it…
10 Great Gamified Sites and Apps
Until recently not many folks had heard about business gamification. But that is beginning to change. As reported…
Gamification Boosts Employee Participation, Collaboration
Gamification seeks to take enjoyable aspects of games — fun, play and challenge — and apply them to…
Tablets Boost Web Conferencing Convenience
The enterprise Web conferencing market is enjoying explosive growth – almost 20 percent per year, according to research…
Uniting CRM, Sales and Social Media
For over a decade there has talk about bringing together sales processes and CRM. While progress has been…
Salesforce Guns for Corporate Intranets with Company Communities
Ancient content, moldy blogs, wikis piled high with digital dust… Those are just some of the signs…
Jive Delivers Social Inbox with StreamOnce
Jive Software is out to banish one of the most enduring productivity killers in the business app scene:…
Twitter Buys Big Data Analytics Startup Lucky Sort
Enterprise software and services providers aren’t the only ones snapping up Big Data analytics startups. Twitter made news…
Citrix Adds IM, Video Chat to Podio Collaboration Suite
Citrix is adding a new, social twist to some well-established technologies, namely instant messaging and video chat. The…
Salesforce Communities Shakes up Customer Service
Salesforce officially launched Communities today, a service that according to the company ends “the era of legacy portal software.” Explosive…
Social Analytics Startup VoloMetrix Banks $3.3M
As enterprises grow more social, organizations can find themselves struggling to align their business goals with the near…
Salesforce Launches Social.com Ad Platform
Salesforce flipped the switch today on Social.com, a new offering that provides social ad creation, optimization and campaign automation…
Putting a Social Spin on HCM
Human capital management (HCM) is a complicated enough subject in itself. But add social recruiting into the mix,…
Jive and Bunchball Usher in Personalized Gamification
Social enterprise specialist Jive released a new version of its Advanced Gamification Module, which the company says will…
IBM’s Social Email Push
Email is one software application that’s practically guaranteed to be on the taskbar of every office worker. IBM…
Microsoft Ramps up Yammer Integration
Jared Spataro, senior director of Microsoft’s Office division, is constantly fielding the same question. IT execs and managers…
Information Builders Dives into Social Media Analytics
Just weeks after giving WebFOCUS BI the Big Data analytics treatment, New York City-based Information Builders today announced the…
5 Tips for Mashing up Big Data, Social Media
Can Big Data help enterprises make sense of their social media efforts in order to create more business…