by SV.internet.com Staff The marriage isn’t even official and yet Kana Communications (Nasdaq: KANA) and Broadbase Software (Nasdaq: BBSW) say they want someone to watch over their books. Officials for both companies Thursday named Brett White to the position of…
According to Eduventures.com, offering free Web-based education can drive online sales –they maintain that education is never out of style, even in the world of e-commerce. With companies struggling to boost or even maintain online sales of their goods, some…
By eCRMGuide.com Staff TeaLeaf Technology, known for creating solutions that allows e-businesses to understand the online experience from the customer’s perspective, has named Frank Vaculin as the new CEO. Vaculin will replace former TeaLeaf CEO Robert Wenig who will retain…
By Gerry Singson Myth: The Internet created a New Economy where the old rules of marketing no longer applied. The new rules were to "attract eyeballs" at all costs Reality: The Internet is a powerful new marketing channel that should…
The more consumers use online banking to handle their banking tasks, the more satisfied they are with their bank, according to a study by Gomez, Inc. The study, “Customer Satisfaction in Online Banking: An Exercise in Relationship Management,” found that…
By eCRMGuide.com Staff Avaya Inc., a global provider of communications solutions and services, is taking the show on the road. In conjunction with Siebel Systems, Arthur Andersen, PriceWaterhouseCoopers and EDS, Avaya has launched a seminar series that focuses on customer…
Good customer service doesn’t stop with e-tailers – according to Jupiter Media Metrix building customer confidence is just as important when it comes to business-to-business. A recent study by Jupiter revealed that poor customer service presents a serious threat to…
By eCRMGuide.com Staff In an effort to alleviate the confusion that some have about customer relationship management (CRM) strategies and solutions, Remedy® Corp. will team with Cambridge University and International Data Corporation (IDC) to bring clarity to the CRM marketplace.…
The Web sites of consumer packaged goods (CPG) brands do a good job of providing contact and basic product information, according to a study by Information Resources, Inc. (IRI), but the sites are missing opportunities in other areas. The study…
The Web sites of consumer packaged goods (CPG) brands do a good job of providing contact and basic product information, according to a study by Information Resources, Inc. (IRI), but the sites are missing opportunities in other areas. The study…