InfoWorld, a weekly magazine that analyzes enterprise technology and strategies, conducted a recent survey which examined the positive and negative aspects of deploying a successful customer relationship management solution. The magazine will reveal the results of its latest reader survey…
Related item: Greenfield Online found that for 10 consecutive quarters, more than 60 percent of U.S. online consumers have made at least one purchase on the Web. Imagine what retailers could do if they gave customers what they wanted. Read…
Sun Microsystems and PeopleSoft have announced a strategic alliance to deliver scalable, Internet-ready CRM solutions targeted at the communications and brokerage industries. This alliance will see PeopleSofts integrated enterprise CRM solution being offered on Suns Solaris 8 Operating Environment and…
According to the Boston Consulting Group (BCG) e-tailers are risking their profitability by not effectively responding to customer demands — as a solution it suggests a five-pronged approach. “Converting traffic into profitable customer relationships is a challenge few online retailers…
By atlanta.internet.com staff Jeff McDermott, president and CEO of CustomerLinx Corp., was a guest speaker and moderator at the third annual Harvard Business School Club of Atlanta New Economy Conference on last Saturday. Tom Meredith, president and CEO, Internet Strategy…
by Jane Irene Kelly Bear with me. This is probably the longest story ever written about a sweatshirt, but to do it right, one must include great detail. This writer is a big fan of e-commerce. I’m in California and…
by Kristie Tamsevicius Everything I know about customer service I learned from working at McDonald’s as a teenager. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that…
Traditional brick-and-mortar retailers are poised to surpass pure-plays in the e-tailing game asserts a new industry report. Based on a quantitative survey of 2,876 Net purchasers conducted during the fourth quarter of 2000, the Boston Consulting Group recently speculated that…
by Jennifer MacAdam Vignette Corp. today announced that Volkswagen AG will deploy Vignette(R) V/Series applications on its new and existing Web sites. Volkswagen’s deployment of Vignette Internet applications began at the popular Autostadt (“Auto City”), which went live with an…
by Jennifer MacAdam IntraNet Solutions(R) Inc. announced it has formed a strategic alliance with LexiQuest, a provider of advanced linguistic solutions for the management and access of information. Under the agreement, IntraNet Solutions will co-market LexiQuest’s natural language search technology…