by Clive Couldwell There’s no doubt that being successful at e-business has become synonymous with a number of factors such as responding faster to customer needs, and reacting more effectively to market changes. Then there is reducing operating costs, increasing…
By Jim Kelton Through the effective use of the Internet, businesses are finding that they can increase their level of service to their customers. An on-line support service provides a unique opportunity to provide information to your customers and prospects…
by dc.internet.com Staff Business-to-business (B2B) Internet commerce firm GE Global eXchange Services (GXS) and 2Way Corp., a provider of enterprise collaborative communications software, are creating an alliance to develop and market an interactive communication solution designed to allow companies to…
By Victoria Rose Customer service needs to be a priority for your company, regardless of what business you are in. With the online market as competitive as it is today, you need an edge to rise above your competition. Your…
By @NY Staff TripleHop Technologies, a software firm that builds recommendation engines for companies doing business on the Internet, said two French-based investors have injected $3.5 million in a Series A funding round. The New York-based TripleHop said the SPEF…
Author: Maura Burke I shop. Sometimes I buy a color that’s hideous on me. Or, I ignore the fact that the Krispy Kreme donut breakfasts have increased my waist size and I buy skirts a size too small. In other…
Many flailing dot-coms are looking to Customer Relationship Management (CRM) software to build customer loyalty, forgetting that technology alone isn’t enough. “There are a lot of wonderful CRM tools, but if you don’t know what you want to do with…
A recent discussion on E-Commerce Guide’s EC Talk involved possible eCRM solutions. BR posed the original list of needs: “I am working on eCRM solutions for my company and am looking for recommendations on providers of the following technology: *Search…
COLUMBUS, OH–Astute, Inc., a provider of eCRM solutions, announced five new modules for its flagship product, PowerCenter. The new modules expand the Internet, telephony and reporting capabilities of PowerCenter, which is used by companies such as McDonald’s, Michelin and Kroger.…
WAYNE, PA–A new product released Wednesday brings face-to-face communication to e-mail. LifeFX, a partner company of Safeguard Scientifics, Inc., released its flagship product, LifeFX Facemail. It allows e-mail via lifelike, human faces instead of the standard text. “Not only does…