An eCRM Wish List
A recent discussion on E-Commerce Guide’s EC Talk involved possible eCRM
solutions.
BR posed the original list of needs:
“I am working on eCRM solutions for my company and am
looking for recommendations on providers of the following
technology:
*Search Engine
*Live Help
*E-mail management
*News feeds/content management
*Multi-language support
I am particularly interested in which technologies are being
used currently by successful companies with a strong web
presence. If you have insight please provide, including the
name of the company so that I can visit the website.”
Here are some suggestions the list members produced:
RR offered the first recommendation:
“Look at eDirect.com. They are the best at email managing.”
JR had some helpful insight:
“It is interesting how you categorize them neatly like you did.
So some providers only provide one or more of these
solutions I guess. E-loyalty provides a good live help. I am
not sure if they target one market segment only…but the
technology is there…check it out and tell me what you think
please.”
More suggestions followed:
E: “I am an eCRM recruitment consultant. From what I
have noticed on the market, the 2 best eCRM products are
ATG Dynamo (Java based) www.atg.com and siebel seems
to be a good runner up.”
GS: “Check out the following: www.talisma.com and
www.reuters.com for the solutions. Also check out
screamingmedia.com and isyndicate.com for content.”
DH: “For live online help…see www.humanclick.com which
was just purchased by www.livepersoncom”
SC: “At AbleCommerce our main focus is shopping cart
and auction building software but we have just rolled out a
customer service package called iCommunicate. Check us
out at www.ablecommerce.com. On the homepage go to
services and click on iCommunicate. The system enables
your site with incident management, email tracking, live one
on one chat, and searchable knowledge base builder.”
MP: www.groopz.com
AL: chimed in with this final recommendation:
“I have not seen anyone mention E.piphany in response to
BR’s inquiry about CRM solutions. A client of mine is
considering them right now. I attended a customer forum of
theirs in NYC recently. The product, which is used by
Amazon.com most notably, appears to be quite powerful.
Two Amazon people made a presentation at the forum; their
segment was easily the highlight of the afternoon (not
counting the free buffet of course).
Here’s the link: http://www.epiphany.com/”
Orignally appeared at E-Commerce Guide