by eCRMGuide.com Staff Experian®, a global provider of information solutions, has released its customer data integration (CDI) system — TruvueSM. Developed to link information from dissimilar databases and across organizations, Truvue enables companies to offer personalized, knowledgeable customer service. Based…
by asia.internet.com staff U.S.-based Sitara Networks, provider of QoS (Quality of Service) networking products for enterprises and telecom service providers, intends to set up a regional service support organization and service center in Singapore and has appointed Larry Lai as…
ByArthur O’Connor In my last column, I discussed some of the drawbacks in using traditional financial performance metrics to measure the economic return of CRM. In this, the second part of the two-part column on metrics, I’ll provide three solutions…
CRM has moved from concept to reality, but market maturity is still pretty far away, according to a study by The Data Warehousing Institute. The study surveyed more than 1,670 business executives and IT professionals and found almost three-quarters of…
by eCRMGuide.com Staff Last February, Compaq Computer Corporation added a community program to its portfolio of eServices thereby enhancing customer satisfaction while empowering users. The Compaq Customer Community Program, developed by QUIQ, Inc., provides an online forum where Compaq Presario…
The University of South Africa(Unisa) has partnered with FrontRange Solutions to introduce students to the discipline of CRM. Unisa hopes to complement the theory currently received with a method of practical implementation to better equip students for the business world.…
by boston.internet.com Staff Stream International, a Canton, Mass., call center outsourcer, has promoted Jeff Bishop to senior vice president of operations in North America. Previously, Bishop was vice president and general manager for it original equipment manufacturer segement. There, he…
We recently spoke to Ryan Bacher, Director of online florist NetFlorist, and asked him a few questions about what it’s like to be in B2C in South Africa at the moment. Given that Mother’s Day was this month, it was…
By Matthew A. Peretz Checking onto a Lufthansa flight in Germany just got easier for members of Lufthansa’s frequent flier program. The company introduced its m-Barq system last year and has recently enhanced features so that travelers can now use…
by Lauren Brett Are your online customers abandoning their shopping carts before check out? Is your site’s navigation complex, making it difficult for your shoppers to browse through your broad product base? You can increase sales by making it easier…