Crossvue, a vertical service provider for the retail market, Thursday says it signed a deal to supply its Digital Receipt services to Virgin Entertainment Group‘s Virgin Megastores. The deal means the popular entertainment retailer can now track promotions across online…
“When employees leave, knowledge is lost forever unless organizations have the proper technology to capture, store, and recycle the information.” Keeping tabs on a project’s lifecycle can be a bit of a headache especially given the high turn over rate…
Online search engine Ask Jeeves (Nasdaq: ASKJ Monday says it is renewing its year-to-year contract with Compaq Computer (NYSE: CPQ) to continue its 3-year relationship with the computer maker as its online customer support. The support comes from Ask Jeeves…
"We see this as a terrific opportunity because SkillsVillage is a leader in the services space and accelerates us years ahead of the competition." PeopleSoft Inc. (Nasdaq: PSFT) Wednesday says it is acquiring privately-held SkillsVillage for $32 million in cash…
“The market demand is real and we think we’ve got a silver-bullet solution.” Two well-known players in the mobile information sector Monday announced an alliance to tap into the growing mobile customer relationship management (mCRM). The hope is that professionals…
As if the most recent holiday season wasn’t proof enough that offline brands are taking over the e-commerce world, a survey by Andersen found that e-tailing sites associated with brick-and-mortar stores are delivering the best overall customer satisfaction. The survey…
For 10 consecutive quarters, more than 60 percent of U.S. online consumers have made at least one purchase on the Web within a 90-day period, according to Greenfield Online, and books and CDs remain atop the popular categories list. For…
The worldwide demand for analytical applications is being led by customer relationship management (CRM) initiatives, a market that will record revenues upwards of $2 billion by 2004, according to International Data Corp. (IDC). The need for new and established companies…