Salesforce.com (NYSE: CRM) will report its quarterly earnings tomorrow night, and while one analyst firm expects the cloud CRM leader to have no problem meeting Wall Street estimates, the analysts say the real story is the direction of the company’s…
Webtrends is adding online behavioral data to Salesforce.com’s customer relationship management (CRM) system so sales, support and marketing personnel can track a customer’s browsing history. Webtrends CRM Exchange for Salesforce is available on Salesforce.com’s AppExchange 2, and was developed in…
Cloud computing and SaaS applications are rapidly moving into enterprises, and four companies are emerging as leaders, according to a Stifel Nicolaus analyst. Tom Roderick, managing director of applications and communications software research at Stifel, said in an interview with…
Talend and Sopera have merged to form what the two claim is the fifth-largest open source software company. The merger combines Talend’s data management and integration software with Sopera’s enterprise service bus (ESB), application integration and business process management (BPM)…
Open source customer relationship management vendor SugarCRM today took the wraps off its first mobile CRM app for Apple’s iPhone and also unveiled new social CRM features. The company, which started out as an open source CRM project before adding…
Cisco (NASDAQ: CSCO) today added social media and analytics capabilities to its contact center software (see Cisco Adds Social Media to Call Centers). Cisco says the new SocialMiner software lets companies “find and proactively respond to customers and prospects communicating…
Oracle (NASDAQ: ORCL) announced today that it has agreed to acquire Art Technology Group (NASDAQ: ARTG) in a move that will combine Oracle’s customer relationship management (CRM) application portfolio with Art Technology’s ecommerce solutions. “Driven by the convergence of online…
Nearly 90 percent of companies think mobile business intelligence is important, according to a new mobile BI study by analyst Howard Dresner. But what surprised Dresner about his findings wasn’t the 52 percent of companies who think mobile BI is…
At its new Business Analytics Forum in Las Vegas this week, IBM (NYSE: IBM) continued its aggressive push into business intelligence and analytics with a number of new product releases, including the latest release of its flagship BI software, Cognos…
ALEXANDRIA, Va. — The internet makes it easier to target consumers, but the ads served to online users need to become more engaging, according to a pair of former Yahoo (NASDAQ: YHOO) executives who spoke at the Predictive Analytics World…