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Paul Ferrill

Paul Ferrill has been writing for over 15 years about computers and network technology. He holds a BS in Electrical Engineering as well as a MS in Electrical Engineering. He is a regular contributor to the computer trade press. He has a specialization in complex data analysis and storage. He has written hundreds of articles and two books for various outlets over the years. His articles have appeared in Enterprise Apps Today and InfoWorld, Network World, PC Magazine, Forbes, and many other publications.

12 Open Source CRM Options

Talk about customer relationship management (CRM) software and you’ll probably be thinking about on-premise software packages or software-as-a-service (SaaS) offerings from big companies like Salesforce.com, SAP, Oracle or Microsoft. But there are plenty of viable open source CRM software options…

How Beacons Can Enhance CRM

Beacon technology was supposed to revolutionize the way that businesses interacted with their customers, but so far it hasn’t lived up to the hype. That’s not to say that Apple’s iBeacon standard, Google’s competing open source beacon technology Eddystone and…

10 Open Source ERP Options

Open source ERP accounts for a tiny portion of the overall ERP market, which is dominated by a handful of commercial products offered by well-known enterprise software vendors such as SAP, Oracle, Microsoft and Sage. Although there are plenty of…

CRM for Any Niche – or So It Seems

The CRM marketplace is odd. While it’s dominated by some well-established heavyweights, it is also swarming with hundreds of upstart startups and more established, yet little-known, vendors. What explains the unusual makeup of this market? Five big boys account for…

3 Keys to BPM Success

By Cesar Fernandez, PMG Business management guru Tom Peters once said, “Almost all quality improvement comes via simplification of design, manufacturing, layout, processes and procedures.” Although this may be true, so many companies have a tendency to over engineer systems,…

Email Due for a Reboot

Imagine a new enterprise application that could save every knowledge-based employee in your organization an hour a day. That would give your workforce a huge productivity boost. That, in a nutshell, explains why Microsoft and IBM are busy developing next…

10 Open Source ERP Options

Take a look at the ERP market and you’ll find a landscape dominated by a handful of commercial products offered by well-known enterprise software vendors such as SAP, Oracle, Microsoft and Sage. Although there are plenty of open source ERP…

Microsoft Cloud Apps vs. Best of Breed

When you think of Microsoft, you naturally think of operating systems like Windows for the desktop and server. You also think of Microsoft Office and probably use one of the applications every business day. Today’s business IT climate is going…

12 Open Source CRM Options

Talk about customer relationship management (CRM) software and you’ll probably be thinking about on-premise software packages or software-as-a-service (SaaS) offerings from big companies like Salesforce.com, SAP, Oracle or Microsoft. But as well as these and other commercial CRM offerings, there…

Cloud ERP, Financials Among New Infor Apps

Infor, a company that assembled a large portfolio of enterprise applications through dozens of acquisitions over the past decade, is reinventing itself as a serious cloud contender with a flurry of announcements made at this week’s Inforum user conference. Infor’s…

Pipeliner CRM Updates App with Gmail Integration, More

Pipeliner CRM has updated its flagship application with productivity and usability enhancements, including more functional calendar views, social media improvements, customization to lead scoring and native integrations with Box and Gmail. Among the software’s new features and improvements: The customizable…

Genesys Intros Managed Service Offering

Genesys, a provider of customer experience and contact center software, today introduced a managed service solution called Genesys Guru that it says will help customers optimize their processes to attain operational cost savings and improved business performance. The initial Guru…

HP Woos Digital Marketers with Testing Solution

HP Autonomy has launched HP Optimost VisualTest, a self-service A/B/n testing offering that helps marketers determine the most effective combinations of digital content by market and customer segment, resulting in greater engagement, conversions and revenue. The software-as-a-service (SaaS) offering includes…