Salesforce.com (NYSE: CRM) will report its quarterly earnings tomorrow night, and while one analyst firm expects the cloud CRM leader to have no problem meeting Wall Street estimates, the analysts say the real story is the direction of the company’s…
Webtrends is adding online behavioral data to Salesforce.com’s customer relationship management (CRM) system so sales, support and marketing personnel can track a customer’s browsing history. Webtrends CRM Exchange for Salesforce is available on Salesforce.com’s AppExchange 2, and was developed in…
Cloud computing and SaaS applications are rapidly moving into enterprises, and four companies are emerging as leaders, according to a Stifel Nicolaus analyst. Tom Roderick, managing director of applications and communications software research at Stifel, said in an interview with…
Talend and Sopera have merged to form what the two claim is the fifth-largest open source software company. The merger combines Talend’s data management and integration software with Sopera’s enterprise service bus (ESB), application integration and business process management (BPM)…
Open source customer relationship management vendor SugarCRM today took the wraps off its first mobile CRM app for Apple’s iPhone and also unveiled new social CRM features. The company, which started out as an open source CRM project before adding…
Cisco (NASDAQ: CSCO) today added social media and analytics capabilities to its contact center software (see Cisco Adds Social Media to Call Centers). Cisco says the new SocialMiner software lets companies “find and proactively respond to customers and prospects communicating…
Oracle (NASDAQ: ORCL) announced today that it has agreed to acquire Art Technology Group (NASDAQ: ARTG) in a move that will combine Oracle’s customer relationship management (CRM) application portfolio with Art Technology’s ecommerce solutions. “Driven by the convergence of online…
Nearly 90 percent of companies think mobile business intelligence is important, according to a new mobile BI study by analyst Howard Dresner. But what surprised Dresner about his findings wasn’t the 52 percent of companies who think mobile BI is…
At its new Business Analytics Forum in Las Vegas this week, IBM (NYSE: IBM) continued its aggressive push into business intelligence and analytics with a number of new product releases, including the latest release of its flagship BI software, Cognos…
ALEXANDRIA, Va. — The internet makes it easier to target consumers, but the ads served to online users need to become more engaging, according to a pair of former Yahoo (NASDAQ: YHOO) executives who spoke at the Predictive Analytics World…
ALEXANDRIA, Va. — Momentum is growing to regulate data and online privacy, according to a new U.S. government internet policy official, who cited a number of domestic and international efforts that could lead to stronger controls on personal data. Ari…
OpenERP seems to be a rarity among open source business software companies. There are no special enterprise editions — open source and paying customers get the exact same software and features — yet the company has managed to turn a…
Aplicor today announced the beta launch of Aplicor Cloud Suite 7.0, which combines customer relationship management (CRM), sales force automation, business intelligence and enterprise resource planning (ERP) in a cloud-based business software suite. On the CRM side, Aplicor offers CRM,…
Open source business intelligence company Pentaho unveiled BI and data integration tools for Hadoop this week, but they aren’t available to users of the free community edition of Pentaho. The new offerings, unveiled at Hadoop World this week, make Hadoop…
QlikTech (NASDAQ: QLIK) today unveiled QlikView 10, the latest version of its business intelligence software that the company says provides enterprise-class BI in an easy-to-use format. Anthony Deighton, Qlik’s senior vice president of products, said the combination of ease of…
Chatter has been Salesforce.com’s (NYSE: CRM) most successful product launch ever, with 20,000 companies using the enterprise collaboration and social networking tool just a few months after its launch. Salesforce CEO Marc Benioff is himself a big user of the…
Open source CRM vendor SugarCRM is making a play for the OEM market and also planning a native CRM app for Apple iPhone and iPad users. The new OEM Platform Edition is aimed at ISVs and distribution partners who embed…
Jitterbit today unveiled a tool that the company says makes it easier for users to integrate other enterprise applications with Salesforce.com (NYSE: CRM). Jitterbit Connect for Salesforce is a wizard-based integration tool built into Jitterbit Enterprise Edition that lets non-technical…
Actuate (NASDAQ: ACTU) has added new features to its open source-based business intelligence software to make development and deployment of custom applications easier. Actuate, which ranked high in a recent Forrester analysis of open source BI software, this week unveiled…
SAP (NYSE: SAP) today unveiled 10 business analytics applications aimed at key industries and verticals such as retail, consumer products, finance, healthcare, telecom and government. “Our goal is to remain the number one business applications company in the world,” said…
Salesforce.com (NYSE: CRM) has found a novel use for its own Chatter collaboration service: Identifying employees who can solve problems. Salesforce CEO Marc Benioff revealed this week that he monitors the Facebook-like collaboration service at his company to identify key…
Microsoft (NASDAQ: MSFT) today officially released the beta version of Microsoft Dynamics CRM 2011 and announced the worldwide rollout of Microsoft Dynamics CRM Online service from Microsoft’s global data centers. The customer relationship management (CRM) solution, available for both cloud-based…
Salesforce.com (NYSE: CRM) today unveiled Chatter Mobile, giving Apple iPad and iPhone, Google Android and RIM BlackBerry users access to the popular business collaboration service. Salesforce Chatter, which is something like Facebook for businesses, is already in use by 20,000…
The appointment of Mark Hurd as co-president of Oracle (NASDAQ: ORCL) has been lauded largely because of Hurd’s hardware experience, but Oracle’s software business could benefit from the hire too. Oracle’s announcement that Hurd had been a hired a month…
Cisco Systems (NASDAQ: CSCO) is adding support for social media to its customer call center product portfolio. With additional features like social media customer care, multimedia capture and storage, video-enabled customer care and an open agent desktop environment, Cisco’s Unified…
Salesforce.com (NYSE: CRM) is integrating business contact information with its cloud CRM service. Based on Salesforce’s Jigsaw acquisition, the new Jigsaw for Salesforce CRM crowd-sourced business data service offers real-time updates to contact and company information in Salesforce CRM through…
The San Antonio Spurs are using SAS Visual Data Discovery to gain an edge over their NBA competitors. The four-time NBA champions and SAS aren’t saying how the team is using the business analytics software, and Craig Duncan, SAS manager…
Salesforce.com (NYSE: CRM) will report its quarterly results later this week, and investors will be looking for the cloud CRM leader to deliver another strong quarter. Since going public in 2004, Salesforce’s shares have soared more than 500 percent and…
Alauras Software has unveiled the latest version of its CRM software, boosting sales force automation capabilities and adding full online compatibility with Apple’s (NASDAQ: AAPL) iPad. The Virginia-based company’s Yellow Page CRM+ initially focused on specific solutions for Yellow Page…
A Forrester Research report on open source business intelligence software released yesterday gave high marks to Actuate’s (NASDAQ: ACTU) commercial distribution of BIRT, the Business Intelligence and Reporting Tools project. The report by analysts Boris Evelson and Jeffrey Hammond ranked…
Sybase is speeding up business intelligence (BI) and analytics with the latest version of Sybase Replication Server. The database company, which was acquired by SAP (NYSE: SAP) last month, is making a number of product announcements at its TechWave conference…
MicroStrategy (NASDAQ: MSTR) posted better than expected quarterly results last night, but shares of the business intelligence software maker traded lower on Wall Street today on concern about rising expenses. For the second quarter, MicroStrategy reported a 23 percent jump…
Google (NASDAQ: GOOG) continues to move well beyond its origins as a search engine and more and more into other uses of information. This week the company made news in both the CRM and analytics markets. The most interesting news…
SAP (NYSE: SAP) has a commanding lead in the business intelligence market, but the German software giant has had its struggles of late. Investors will get their latest look at how the company is doing when it reports its quarterly…
Salesforce.com (NYSE: CRM) has landed a big customer for its cloud-based customer relationship management (CRM) service. Facebook, the giant social networking site that just reached the 500 million user mark, will use Salesforce’s Sales Cloud 2 to manage its sales…
Anyone wondering how much potential the market for social CRM has should look no further than the $30 million investment in Jive Software from two of the top venture capital firms. The third round of funding was led by Kleiner…
RelayWare has opened a U.S. office to boost sales of its cloud-based Partner Relationship Management (PRM) software. The 13-year-old UK firm hopes its new Redwood City, Calif., office can expand a customer base that already includes the likes of Sony,…
Gartner has published its first Magic Quadrant for the social CRM (customer relationship management) market, and the firm’s analysis suggests that the fast-growing market has a ways to go to reach maturity. Gartner said there are more than 100 companies…
The IPO of Qlik Technologies (NASDAQ: QLIK) today showed just how hot the business intelligence (BI) market is. On a day when major stock indexes plunged nearly 3 percent on slowdown fears and Google (NASDAQ: GOOG) fell 7 percent on…
Microsoft (NASDAQ: MSFT) announced today that the next version of its customer relationship management (CRM) solution will be publicly available as a beta release in September. Microsoft Dynamics CRM 2011 — code-named “CRM5” — includes stronger integration with Microsoft Outlook…
EMC (NYSE: EMC) has long been dominant in the data storage market; now the company wants a hand in what companies do with all that data. EMC this week announced that it will acquire Greenplum, which develops data warehousing and…
Microsoft (NASDAQ: MSFT) this week announced plans for a customer relationship management (CRM) education program with the University of Toronto’s Rotman School of Management. The program is the latest in the field of data analytics, data mining and business intelligence…
Oracle (NASDAQ: ORCL) today unveiled Oracle Business Intelligence 11g, promising greater ease of use and performance for end users as they wring value out of a wide range of corporate data. Oracle claims its new business intelligence software offering is…
In June, Salesforce claimed that Microsoft violated five Salesforce.com patents with its Windows Server AppFabric for installing and provisioning apps on Azure, Windows Live Services including Hotmail and SkyDrive storage, .NET, Windows 7, Server 2008 R2, and SharePoint products and…
MicroStrategy (NASDAQ: MSTR) today announced the general availability of MicroStrategy Mobile, a business intelligence (BI) application platform for Apple’s (NASDAQ: AAPL) iPhone and iPad. MicroStrategy made the announcement today at its worldwide launch event and user conference in Cannes, France.…
The customer is king is the mantra of many businesses. But while providing good customer service may give a business a competitive advantage, it is not generally a core competence or profit-generating activity. Typcially, customer service is an expense item…
The market for turnkey integrated business suites is about to evaporate. That’s the view of many of a new breed of aggressive, Web-native customer relationship management (CRM) software providers. Business software suite vendors such as Siebel, SAP and PeopleSoft have…
One of the most time-consuming chores that help desks have to deal with is users who forget their passwords. Gartner, Inc. estimates that 30% of help desk calls are related to password management requests from end users, making passwords a…
Salesforce.com aims to become the world’s first “enterprise automation utility” by delivering, customer relationship management (CRM), sales force automation (SFA) and financial software over the Web. The company’s master plan is bound to bring it into direct competition with conventional…
Convincing potential customers that it’s safe and prudent to hand over their business data is a challenge for any ASP, let alone a start-up. AppjuiceAt a Glance Headquarters: Amsterdam, Netherlands Founded: August 2000 Clients: None (four expected by year’s end)…