Jitterbit, a provider of integration software, today announced full availability of its Harmony Integration Cloud Platform, which is designed to help customers integrate the growing number of new application endpoints with existing on-premise technologies and to manage the connections throughout…
Social media networks are a fact of life. Customers are going to use Facebook, Twitter and other networks to talk about your company. That’s why social media monitoring and listening tools, which allow you to find out what customers are…
Microsoft has been cranking out updates to its Dynamics CRM product for quite some time, with the latest major version released in the fall of 2013 named Microsoft Dynamics CRM 2013. This version delivered a world of new connectivity options…
LiveHive Inc., a startup that provides software for sales professionals, today launched Insights 2.0, a product that provides detailed, real-time information on which communications are being well received by prospects. The update to LiveHive’s CRM analytics platform marks the debut of three…
Logi Analytics has introduced the newest version of Logi Info, its business information platform. According to the company, Logi Info 11.2 provides new capabilities that make it easier for organizations to analyze Big Data sources, such as MongoDB. New features…
The business intelligence (BI) market, which Gartner estimates is now worth more than $14 billion, is large and expanding. The list of of leading vendors includes well-known names such as Microsoft, IBM, SAP and Oracle, as well specialist companies including…
Social CRM provider Nimble has added a new Smart Summary feature to its CRM platform and associated apps. According to the company, the Smart Summary displays information about contacts, including bio, career background, company information, connections in common, educational background,…
Many companies’ IT departments are strapped for cash and human resources, which means that business users don’t always have access to the software applications they would like. Users in enterprises around the world have responded by building their own software…
CRM software has been around for years, but thanks to the cloud and the prevalence of smartphones, the software category is once again a hotbed for innovation. Here are 10 startups offering something new in or around CRM: AppMesh. AppMesh…
You can blame it on the late Steve Jobs, or on BYOD programs or anything else that comes to mind, but the fact the remains: In almost every organization around the world, employees are walking around with iPhones and other…
Sailthru, a provider of automated marketing solutions, has raised $20 million in a Series C financing round led by Scale Venture Partners. The company plans to use the capital to add to its global sales, engineering and marketing teams. ScaleVP’s…
Here’s a frightening fact: More than 400 of the companies that were in the Fortune 500 in 1955 are no longer around today. To put it another way, only 65 of that elite 500 were able to adapt quickly enough…
Social CRM is a phrase that is getting a growing amount of buzz – despite the fact it is frustratingly difficult to pin down. Perhaps the simplest way to view it is as the intersection of the well established customer…
As mentioned in an earlier article, tablet-based conferencing is a rapidly growing niche of the Web conferencing market. The market for tablet conferencing is dominated by several big name players, including networking and remote computing giants Cisco Systems’ WebEx and…
The enterprise Web conferencing market is enjoying explosive growth – almost 20 percent per year, according to research house TechNavio. It’s not hard to see why. Web conferencing requires no expensive hardware, can be set up in a couple of…
Human capital management (HCM) software used to be a mere afterthought when it came to enterprise resource planning (ERP) purchasing decisions, but not anymore. In fact you could argue that cloud-based HCM and financial planning software companies like Workday are…
It’s difficult to talk about Big Data processing without mentioning Apache Hadoop, the open source Big Data software platform. But Hadoop is only part of the Big Data software ecosystem. There are many other open source software projects that are…
Web applications which aggregate vast quantities of publicly available data and turn it into useful information for customers — for a fee — are a natural progression of software-as-a-service. These Big Data applications — or BDAs, as some are calling…
If you’re responsible for marketing a product or a brand, monitoring what people are saying on social media, and interacting with them when appropriate, is becoming increasingly important. That’s why there are a large number of social media monitoring and…
The rise of social media over the past few years has led to an explosion in applications and services offering social media monitoring and listening. Monitoring and listening are often used interchangeably by users and even by vendors themselves, but…
Enterprise Apps Today focuses on the software applications that undergird enterprise organizations. It covers developments relating to topics such as enterprise resource planning (ERP), customer relationship management (CRM), business intelligence (BI) and others, as well as conducting regular product reviews…
Salesforce.com has expanded its software-as-a-service (SaaS) offerings to include social media marketing, following a $1 billion splurge on cloud social media specialists Buddy Media and Radian6 over the last 18 months. Was it money well spent? The company’s Marketing Cloud,…
OneDesk touts itself as social software designed to connect employees, partners and customers. In essence, it is a suite of applications designed to help businesses perform project management with an emphasis on collaboration and social media monitoring. The unified product…
The primary use of the CRM module revolves around managing contacts as part of a cohesive strategy to prevent team members from wasting time (and annoying clients) with duplicate calls or email messages. To facilitate this, team members can create…
With many CRM systems, users find information difficult to extract and cumbersome to key in, and worse, the information doesn’t actually serve to help handle relationships. Contactually is a Web-based tool that attempts to address this perennial problem. To this…
The Webtrends Advanced Analytics module, a digital marketing solution that gathers and analyzes data from sources including tags, feeds, APIs and public data, has achieved SAP-certified integration with SAP’s Web Channel Experience Management 2.0 application. According to Webtrends, its software…
Finally, users can also make use of Xobni Cloud to synchronize their contact data with the free smartphone clients, currently available for the BlackBerry, iOS and Android platforms. Since contacts are automatically updated across all devices when using the Xobni…
The latest release of Zoho’s flagship Customer Resource Management (CRM) product shows the impact of social networks on managing and tracking customers. It also demonstrates the importance of tight integration with other applications. Zoho made it a design focus to…
Salesforce.com (NYSE: CRM) is acquiring Model Metrics, a mobile and social cloud consulting services company. The cloud CRM leader is positioning the acquisition as part of its vision for the “social enterprise.” “The addition of Model Metrics’ mobile and social…
SAP (NYSE: SAP) today unveiled a range of new solutions spanning business intelligence, in-memory analytics, data warehousing and mobile apps. The announcements, made at Sapphire Now and SAP TechEd in Madrid, highlight SAP’s shift away from its core ERP market…
Salesforce.com (NYSE: CRM) has unveiled a new task and project management service based on the company’s acquisition of Manymoon. Do.com, a free simple collaboration service that allows users to launch projects, assign tasks and invite others to join and collaborate,…
Oracle (NASDAQ: ORCL) has announced plans to acquire cloud-based customer service provider RightNow Technologies (NASDAQ: RNOW) for $1.5 billion. RightNow’s Customer Service Cloud spans call centers, the Web and social networks. Oracle says it will add RightNow to its new…
Oracle (NASDAQ: ORCL) has announced plans to acquire Endeca Technologies, adding to its unstructured data management, ecommerce and business intelligence offerings. Oracle envisions that the combination of Endeca and Oracle technology will lead to a converged platform of structured and…
In the year since Cisco Systems (NASDAQ: CSCO) added social CRM and analytics to its contact center software, the company has reported strong growth in the $4+ billion call center market. The company has turned that strong growth and more…
Salesforce.com (NYSE: CRM) is “winning the hearts, minds (and wallets) of enterprise software buyers,” and not just in its core customer relationship management (CRM) market, according to an analyst report. Tom Roderick and Gur Talpaz of Stifel Nicolaus wrote in…
Salesforce.com (NYSE: CRM) announced late today that it has acquired Assistly, a cloud-based customer service help desk, in a play for the small business customer relationship management (CRM) market. Salesforce said Assistly lets small businesses set up and deliver social…
At SAP TechEd 2011 in Las Vegas today, SAP (NYSE: SAP) unveiled two new solutions built on its HANA in-memory analytics platform. The new solutions — Smart Meter Analytics software and COPA Accelerator software — offer insight into utility smart…
IBM (NYSE: IBM) made a pair of acquisitions this week aimed at bolstering its fast-growing business analytics practice. The $387 million acquisition of Algorithmics from Fimalac’s Fitch unit will give Big Blue risk analytics software, content and advisory services for…
At its Dreamforce conference in San Francisco today, Salesforce.com (NYSE: CRM) unveiled a number new products and features, including HTML5-based mobile apps, the new Data.com social customer contact service, and a number of new Chatter features. Salesforce’s new HTML5 mobile…
Salesforce.com (NYSE: CRM) late Thursday reported another strong quarter and said it sees no signs of a slowdown in business. The online CRM leader reported 38% sales growth for its fiscal second quarter, its strongest growth in three years and…
SAP (NYSE: SAP) today announced a partnership with Google (NASDAQ: GOOG) to integrate Google Maps, Earth and Street View visualization with SAP business intelligence, and other SAP applications will soon benefit from the geospatial partnership. Jonathan Becher, SAP’s executive vice…
Microsoft (NASDAQ: MSFT) released a few details at this week’s Worldwide Partner Conference of some upcoming CRM and ERP product launches. Kirill Tatarinov, president of Microsoft Business Solutions, announced that the next update of Microsoft Dynamics CRM Online will be…
Oracle (NASDAQ: ORCL) today unveiled the latest version of Oracle CRM On Demand, ratcheting up competition in a market that has already seen major releases from Microsoft (NASDAQ: MSFT) and Salesforce.com (NYSE: CRM) this year. CRM On Demand release 19…
Human services company ResCare has turned to Oracle (NASDAQ: ORCL) business intelligence to fine-tune its corporate performance. As a result, the company now accomplishes in just days complex business reporting that used to take two months each quarter to complete,…
SAP (NYSE: SAP) today unveiled a pair of business intelligence (BI) offerings for small businesses, Crystal Server 2011 and the 4.0 release of BusinessObjects Edge Business Intelligence. The renamed Crystal Reports Server is an entry-level BI solution for small businesses…
Salesforce.com (NYSE: CRM) today unveiled its vision for “social enterprises,” and recently acquired Radian6 is at the heart of that vision. Radian6 has been dubbed Salesforce’s “marketing cloud,” and at Cloudforce 2011 in Washington, D.C. today, CEO Marc Benioff and…
Salesforce.com (NYSE: CRM) and Toyota Motor Corp. have announced plans to build Toyota Friend, a private social network for Toyota customers and their cars. Toyota Friend will be powered by Salesforce Chatter, the company’s enterprise social network and collaboration service.…
SAP (NYSE: SAP) had a host of product and partnership announcements at its Sapphire Now user conference this week. Topping the list was a new version of its enterprise performance management (EPM) software, along with ERP database and mobility product…
Oracle (NASDAQ: ORCL) today unveiled a number of new features for its business intelligence software, including a new mobile business intelligence (BI) application for Apple’s iPad and iPhone. Apple’s (NASDAQ: AAPL) iPad has been quick to dominate the mobile BI…
Oracle (NASDAQ: ORCL) has begun rolling out its long-awaited Fusion Applications, with more than 100 modules spanning financials, human resources, CRM, supply chain management and governance, risk and compliance (GRC). More than 50 customers are in an early adopter program…